Emergency Engineering Support Clause Samples

Emergency Engineering Support. Netscape will provide, free of charge, up to an aggregate of one (1) hour per month of emergency engineering support services time per update to help Premier Provider service any newly revised Premier Graphic(s) so that the Premier Graphic complies with the new specifications. Netscape will use reasonable commercial efforts promptly to remedy any material malfunctioning of the tabbing mechanism for the Premier Graphics, any material misplacement of the Alphabetical Listing or any material malfunctioning of the Premier Links or Alphabetical Link under the control of Netscape, provided Premier Provider will fully cooperate with Netscape to remedy any such material malfunctioning or misplacement, and provided further that Netscape shall not incur liability for any failure to remedy such material malfunctioning or misplacement if such remedy is not within the reasonable control of Netscape. Premier Provider may report malfunctions to Netscape at the email address srch▇▇▇▇@▇▇▇▇▇▇▇▇.▇▇▇. ▇▇twithstanding the foregoing, Netscape has no obligation to perform services in connection with malfunctions resulting from software not supplied by Netscape.