Common use of Eligible Claims Clause in Contracts

Eligible Claims. For a Service Failure to be eligible for Service Credits, all of the following shall apply: a. a Service Failure occurs for more than one (1) hour and the Service Failure is verified by Relish, as defined within these Additional Terms; b. claims must be made by the Customer using a UK Broadband claims form (available on request) within ten (10 days of the Service Failure being closed); c. the Customer is not in breach of any part of the Agreement; d. the Customer grants such rights of access and other assistance as Relish and/or its agents may require to enable it to repair any Service Failure; and e. all claims for Service Credits will be verified by Relish, in its sole and absolute discretion;