EFT Billing Errors Clause Samples
The EFT Billing Errors clause addresses the procedures and responsibilities related to mistakes or discrepancies in electronic funds transfer (EFT) billing. It typically outlines the steps that parties must take if an error is discovered, such as notifying the other party, investigating the issue, and making any necessary corrections or adjustments to the billed amounts. This clause ensures that both parties have a clear process for resolving billing errors, thereby minimizing disputes and maintaining accurate financial records.
EFT Billing Errors. In case of errors or questions about your electronic funds transfer transactions under this Agreement, telephone us at the phone numbers or write us at the address set forth in Section 10 as soon as you can. We must hear from you no later than 60 days after we sent the first statement on which the problem appears.
a. Tell us your name and account number.
b. Describe the transaction you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.
c. Tell us the dollar amount of the suspected error. If you tell us orally, we may require that you send us your complaint or question in writing within ten (10) business days. We will tell you the results of our investigation within ten (10) business days after we hear from you and will correct any error promptly. For errors related to transactions occurring within thirty (30) days after the first deposit to the account (new accounts), we will tell you the results of our investigation within twenty
EFT Billing Errors. In case of errors or questions about your EFT Service transac- tions, other than transfers from a line of credit, telephone us at the phone numbers or write us at the address set forth above as soon as you can. We must hear from you no later than sixty (60) days after we sent the first statement on which the problem appears. • Tell us your name and account number. • Describe the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information. • Tell us the dollar amount of the suspected error. If you tell us orally, we may require that you send us your com- plaint or question in writing within ten (10) calendar days. We will tell you the results of our investigation within ten (10) business days after we hear from you and will correct any error promptly. For errors related to transactions occurring within thirty
EFT Billing Errors. For consumer accounts, in case of errors or questions about your EFT transactions under this Agreement, call or write to us at the number and address set forth in Section 8 as soon as possible. We must hear from you no later than sixty (60) days after we mailed or made available the first statement on which the problem appears.
EFT Billing Errors. In case of errors or questions about your electronic transfers, telephone us at the phone numbers or write us at the address set forth in Section 12 as soon as you can. For electronic transfer errors, we must hear from you no later than 60 days after we sent the first statement on which the problem appears. We must hear from you within 14 days after a domestic wire transfer error occurs and up to180 days after an International wire transfer error occurs. When notifying us of any errors, please tell us:
a. Your name and account number.
b. Describe the transaction you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.
c. The dollar amount of the suspected error.
EFT Billing Errors. In case of errors or questions about your electronic transfers, telephone us at the phone numbers or write us at the address set forth in Section 10 as soon as you can. For electronic transfer errors, we must hear from you no later than 60 days after we sent the first statement on which the problem appears. We must hear from you within 14 days after a domestic wire transfer error occurs and up to180 days after an International wire transfer error occurs. When notifying us of any errors, please tell us:
a. Your name and account number.
b. Describe the transaction you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.
c. The dollar amount of the suspected error. If you tell us orally, we may require that you send us your complaint or question in writing within ten (10) business days. We will tell you the results of our investigation within ten business days after we hear from you and will correct any error promptly. For errors related to transactions occurring within 30 days after the first deposit to the account (new accounts), we will tell you the results of our investigation within 20 business days. If we need more time, however, we may take up to 45 days to investigate your complaint or question (90 days for POS transaction errors, new account transaction errors, or errors involving transactions initiated outside the United States). If we decide to do this, we will re-credit your account within five business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten business days, we may not re-credit your account. If we decide after our investigation that an error did not occur, we will deliver or mail to you an explanation of our findings within three business days after the conclusion of our investigation. If you request, we will provide you copies of documents (to the extent possible without violating other members' rights to privacy) relied upon to conclude that the error did not occur.