Documentation Template. doc Data Center ABS PROD - DAccount Policy & (User’s) Procedures Method and criteria for enable / disable of D Accounts Data Center DCS Policy and Procedure for Activating D Accounts.doc Data Center Access Administraation Policy and Procedures Policies and Procedures used by Access Administration staff to process requests for system accounts. Access Admin Access Admin Access_Administration_Policy.pdf B. Schedule M M - 17 Health Net / Cognizant Confidential Final Execution Version OTHER HEALTH NET POLICIES AND PROCEDURES OTHER HEALTH NET POLICIES Tower Policy Name Description Category Notes Help Desk Remedy Incident Priority Category Definitions Defines Incident Priority Incident and Problem Management Help Desk Remedy Problem Priority Category Definitions Defines Problem Priority Incident and Problem Management Help Desk Remedy Problem Management Policy and User Guide Remedy Problem Management Policy and User Guides. Problem Management Help Desk Point of Contact Guide Provides procedure for calls in to the Help Desk Help Desk Cross-Functional Change Management User Guide Remedy Change Management User Guide describes basic Change Management functions. Change and Release Management Cross-Functional Change Management Policy- Change and Release Management Help Desk Remedy User Guide Change and Release Management Cross-Functional Change Management Quick Reference Guide Change and Release Management Cross-Functional Oracle Naming Standards Cross-Functional Health Net Disaster Recovery Policies and Procedures Document ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇.▇▇▇▇▇▇▇▇▇.▇▇▇/business_units/itg/ policies_and_procedures/Disaster_Recovery/ DR_Critical_Applications_Policies__Procedures_Revised_July_2.pdf IT Continuity & Disaster Recovery Services Cross-Functional Mission Critical Applications Policies and Procedures IT Continuity & Disaster Recovery Services Schedule M M - 18 Health Net / Cognizant Confidential Final Execution Version Cross-Functional DR Account Management Procedure IT Continuity & Disaster Recovery Services Cross-Functional 2007 ITG Disaster Recovery Program Overview IT Continuity & Disaster Recovery Services Cross-Functional Disaster Recovery Critical Path IT Continuity & Disaster Recovery Services Cross-Functional Disaster Recovery Process Lifecycle IT Continuity & Disaster Recovery Services Cross-Functional Plan to Ensure Continued Preservation of Electronically Stored Information (ESI) Storage Management, Data Retention Data Center Internal Policies for ISeries Describes the Health Net iSeries Policies Cross-Functional Outage Reporting Procedure Describes how to report an outage Help Desk Cross-Functional Tibco Posting Procedures Details how to obtain Tibco support from Tibco website Cross-Functional Vendor Technical Support Message Posting Policies Describes how to post messages regarding support of Middleware Data Network Network Engineering Charter Provides functional roles for the Network Design and Engineering and Network Engineering Architecture and Converged Services Engineering/Development Data Network Network Facilities design and engineering charter Provides descriptions and responsibilities for design and engineering Engineering/Development Data Network Network Production Support engineering charter Provides functional roles for the Network Production Support Team Engineering/Development Cross-Functional Tape Management Policy Procedures Purpose of the document is provide Tape Management guidelines in order to comply with SOX Storage Management, Data Retention Voice Network Voice Network Policies and Procedures Documents are Corporate Telecom Functional Responsibilities (including Roles and Responsibilities and the Telecom Services Charter Voice Network Operations and Administration Schedule M M - 19 Health Net / Cognizant Confidential Help Desk Help Desk Internal Policies and Procedures Service Desk Procedure database containing all policies and procedures that are used for the Help Desk Help Desk General Policies and Procedures Service Desk Policy & Procedures Lotus Notes database located on SACDOM50 Cross-Functional Facilities Standards & Policies Environment and Facilities Support Data Center Batch and Online Processing Policy Guidelines for Batch and Online process and monitoring. General Policies and Procedures for Ops and Prod Cntrl Batch and Online Processing Policy - Procedure.doc Data Center Document and Archive Retention Policy Archive and retention policy for Production documents. General Policies and Procedures for Ops and Prod Cntrl Document Archive Retention Policy - Procedure.doc Data Center Escalation and Notification Policy Policy for escalation and notification of Priority 1 and 2 problems. General Policies and Procedures for Ops and Prod Cntrl Escalation and Notification Policy Procedure for Problem Pri 1 and 2 Oct 2006.doc Data Center Exceptions to Normal Processing Policy Error handling measures for exceptions to normal processing. General Policies and Procedures for Ops and Prod Cntrl Exceptions to Normal Processing Policy - Procedure.doc Data Center File Transfer Validation Policy Validation of file transfers / uploads. General Policies and Procedures for Ops and Prod Cntrl File Transfer Validation Policy - Procedure.doc Data Center Media Retention Policy and Procedure Media retention and definition. General Policies and Procedures for Ops and Prod Cntrl Media Retention Policy - Procedure.doc Data Center Monitoring Batch Processing Policy Monitor of batch process to ensure completion and accountability of exceptions. General Policies and Procedures for Ops and Prod Cntrl Monitoring Batch Processing Policy - Procedure.doc Data Center Output and Report Policy Guideline for Operations to support output report issues normally addressed by remote sites. General Policies and Procedures for Ops and Prod Cntrl Output and Report Policy.doc Data Center Removable Labeling of Backup Media Policy Guideline for Operations to ensure backup output media created outside of tape tracking software is being labeled. General Policies and Procedures for Ops and Prod Cntrl Removable labeling of backup media Policy - Procedure.doc Data Center Scheduling Policy - Procedure Guideline for setting up required jobs in automated scheduler. General Policies and Procedures for Ops and Prod Cntrl Scheduling Policy - Procedure.doc Schedule M M - 20 Health Net / Cognizant Confidential Data Center Spool File Retention Policy Guideline to control amount of spool files currently being generated on system. General Policies and Procedures for Ops and Prod Cntrl Spool File Retention Policy - Procedure.doc Cross Functional ITG Technology Plan 2008 Provides the Technical Architecture for Health Net Planning and Analysis; Cross Functional Preservation of Electronic Data Preservation of Electronic Data Data Retention Data Center Cumulative PTF Application Strategy PTF Application Strategy Data Center AS400 System Software Maintenance Policy AS400 System Software Maintenance Cross Functional Health Net Associate Policy Provides the Health Net policies regarding its associates Human Resources Cross Functional Health Net Signature Authority Policy Provides the Health Net rules regarding Signature Authority Cross Functional Unity Unity Environment Support Roles and Responsibilities This with the Environment request forms controls the configuration of the Unity test environments Unity Unity-EDS Support Roles and Responsibilities This along with the Production Support Guidelines, Unity Production Support-Portfolio Agreement, and workflow diagram help establish Roles in the support of Unity. Application Development ITG Development Standards ▇▇▇▇▇://▇▇▇▇▇▇/▇▇▇/▇▇▇▇/▇▇▇▇▇▇▇/▇▇▇▇▇▇▇ Provides Standards for Application Development. Medi-Cal Medi-Cal Application Development Standards Provides Coding and Naming standards for COBOL program development support Medi-Cal area Applications.
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Sources: Master Services Agreement
Documentation Template. doc Data Center ABS PROD - DAccount Policy & (User’s) Procedures Method and criteria for enable / disable of D Accounts Data Center DCS Policy and Procedure for Activating D Accounts.doc Data Center Access Administraation Policy and Procedures Policies and Procedures used by Access Administration staff to process requests for system accounts. Access Admin Access Admin Access_Administration_Policy.pdf B. Schedule M M - 17 Health Net / Cognizant Confidential Final Execution Version OTHER HEALTH NET POLICIES AND PROCEDURES OTHER HEALTH NET POLICIES Tower Policy Name Description Category Notes Help Desk Remedy Incident Priority Category Definitions Defines Incident Priority Incident and Problem Management Help Desk Remedy Problem Priority Category Definitions Defines Problem Priority Incident and Problem Management Help Desk Remedy Problem Management Policy and User Guide Remedy Problem Management Policy and User Guides. Problem Management Help Desk Point of Contact Guide Provides procedure for calls in to the Help Desk Help Desk Cross-Functional Change Management User Guide Remedy Change Management User Guide describes basic Change Management functions. Change and Release Management Cross-Functional Change Management Policy- Change and Release Management Help Desk Remedy User Guide Change and Release Management Cross-Functional Change Management Quick Reference Guide Change and Release Management Cross-Functional Oracle Naming Standards Cross-Functional Health Net Disaster Recovery Policies and Procedures Document ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇.▇▇▇▇▇▇▇▇▇.▇▇▇/business_units/itg/ policies_and_procedures/Disaster_Recovery/ DR_Critical_Applications_Policies__Procedures_Revised_July_2.pdf IT Continuity & Disaster Recovery Services Cross-Functional Mission Critical Applications Policies and Procedures IT Continuity & Disaster Recovery Services Schedule M M - 18 Health Net / Cognizant Confidential Final Execution Version Cross-Functional DR Account Management Procedure IT Continuity & Disaster Recovery Services Cross-Functional 2007 ITG Disaster Recovery Program Overview IT Continuity & Disaster Recovery Services Cross-Functional Disaster Recovery Critical Path IT Continuity & Disaster Recovery Services Cross-Functional Disaster Recovery Process Lifecycle IT Continuity & Disaster Recovery Services Cross-Functional Plan to Ensure Continued Preservation of Electronically Stored Information (ESI) Storage Management, Data Retention Data Center Internal Policies for ISeries Describes the Health Net iSeries Policies Cross-Functional Outage Reporting Procedure Describes how to report an outage Help Desk Cross-Functional Tibco Posting Procedures Details how to obtain Tibco support from Tibco website Cross-Functional Vendor Technical Support Message Posting Policies Describes how to post messages regarding support of Middleware Data Network Network Engineering Charter Provides functional roles for the Network Design and Engineering and Network Engineering Architecture and Converged Services Engineering/Development Data Network Network Facilities design and engineering charter Provides descriptions and responsibilities for design and engineering Engineering/Development Data Network Network Production Support engineering charter Provides functional roles for the Network Production Support Team Engineering/Development Cross-Functional Tape Management Policy Procedures Purpose of the document is provide Tape Management guidelines in order to comply with SOX Storage Management, Data Retention Voice Network Voice Network Policies and Procedures Documents are Corporate Telecom Functional Responsibilities (including Roles and Responsibilities and the Telecom Services Charter Voice Network Operations and Administration Schedule M M - 19 Health Net / Cognizant Confidential Help Desk Help Desk Internal Policies and Procedures Service Desk Procedure database containing all policies and procedures that are used for the Help Desk Help Desk General Policies and Procedures Service Desk Policy & Procedures Lotus Notes database located on SACDOM50 Cross-Functional Facilities Standards & Policies Environment and Facilities Support Data Center Batch and Online Processing Policy Guidelines for Batch and Online process and monitoring. General Policies and Procedures for Ops and Prod Cntrl Batch and Online Processing Policy - Procedure.doc Data Center Document and Archive Retention Policy Archive and retention policy for Production documents. General Policies and Procedures for Ops and Prod Cntrl Document Archive Retention Policy - Procedure.doc Data Center Escalation and Notification Policy Policy for escalation and notification of Priority 1 and 2 problems. General Policies and Procedures for Ops and Prod Cntrl Escalation and Notification Policy Procedure for Problem Pri 1 and 2 Oct 2006.doc Data Center Exceptions to Normal Processing Policy Error handling measures for exceptions to normal processing. General Policies and Procedures for Ops and Prod Cntrl Exceptions to Normal Processing Policy - Procedure.doc Data Center File Transfer Validation Policy Validation of file transfers / uploads. General Policies and Procedures for Ops and Prod Cntrl File Transfer Validation Policy - Procedure.doc Data Center Media Retention Policy and Procedure Media retention and definition. General Policies and Procedures for Ops and Prod Cntrl Media Retention Policy - Procedure.doc Data Center Monitoring Batch Processing Policy Monitor of batch process to ensure completion and accountability of exceptions. General Policies and Procedures for Ops and Prod Cntrl Monitoring Batch Processing Policy - Procedure.doc Data Center Output and Report Policy Guideline for Operations to support output report issues normally addressed by remote sites. General Policies and Procedures for Ops and Prod Cntrl Output and Report Policy.doc Data Center Removable Labeling of Backup Media Policy Guideline for Operations to ensure backup output media created outside of tape tracking software is being labeled. General Policies and Procedures for Ops and Prod Cntrl Removable labeling of backup media Policy - Procedure.doc Data Center Scheduling Policy - Procedure Guideline for setting up required jobs in automated scheduler. General Policies and Procedures for Ops and Prod Cntrl Scheduling Policy - Procedure.doc Schedule M M - 20 Health Net / Cognizant Confidential Data Center Spool File Retention Policy Guideline to control amount of spool files currently being generated on system. General Policies and Procedures for Ops and Prod Cntrl Spool File Retention Policy - Procedure.doc Cross Functional ITG Technology Plan 2008 Provides the Technical Architecture for Health Net Planning and Analysis; Cross Functional Preservation of Electronic Data Preservation of Electronic Data Data Retention Data Center Cumulative PTF Application Strategy PTF Application Strategy Data Center AS400 System Software Maintenance Policy AS400 System Software Maintenance Cross Functional Health Net Associate Policy Provides the Health Net policies regarding its associates Human Resources Cross Functional Health Net Signature Authority Policy Provides the Health Net rules regarding Signature Authority Cross Functional Unity Unity Environment Support Roles and Responsibilities This with the Environment request forms controls the configuration of the Unity test environments Unity Unity-EDS Support Roles and Responsibilities This along with the Production Support Guidelines, Unity Production Support-Portfolio Agreement, and workflow diagram help establish Roles in the support of Unity. Application Development ITG Development Standards ▇▇▇▇▇://▇▇▇▇▇▇/▇▇▇/▇▇▇▇/▇▇▇▇▇▇▇/▇▇▇▇▇▇▇ Provides Standards for Application Development. Medi-Cal Medi-Cal Application Development Standards Provides Coding and Naming standards for COBOL program development support Medi-Cal area Applications.
Appears in 1 contract