Daily Backups. Following the Service’s first initiation, finishing (successfully or partially due to errors beyond Spanning’s control) and saving of a copy of Customer’s data that is available through the applicable third party API(s) used by the Service (“Backup”), the Service will conduct daily Backups (the “Daily Backup Goal”) during the term of the subscription. If Spanning does not meet the Daily Backup Goal in any calendar month and Customer meets its obligations under this SLA, Customer will receive Service Credits per the schedule below. Days without Backups: ● 1 Day without Backups → 3 Days Added to Subscription Term ● 2 Consecutive Days without Backups → 7 Days Added to Subscription Term ● 5 Consecutive Days without Backups → 15 Days Added to Subscription Term For purposes of the foregoing schedule, a “Day without Backups” means a calendar day where the Service failed to conduct a Backup.
Appears in 2 contracts