Customer’s Environment Issues Sample Clauses

Customer’s Environment Issues. Problems due to defects in the environment in which the Covered Products are installed are not included in Support. If ▇▇▇▇▇▇▇ concludes that an Error being reported by Customer is due to defects in such environment, then ▇▇▇▇▇▇▇ will so notify Customer. Additional assistance to address such issues will be provided by ▇▇▇▇▇▇▇, if at all, pursuant to a separate arrangement with Minerva’s professional services group for an additional fee. Hours of Support 7 days a week, 24 hours a day After hours phone Support Included Number of Errors included Unlimited Remote Diagnostics* Included Proactive Escalation Included Technical Contacts** Up to 5, 2 – required Response Goals for: Critical Priority Errors High Priority Errors Medium Priority Errors 2 hours 4 Normal Support Hours 1 business day Single Point of Contact Available for additional yearly fee On-site Support (If qualified by ▇▇▇▇▇▇▇) Within 48 hours (72 hours outside North America), see the SOW for rates Online Case Management Included, 7x24 Online Access to Knowledgebase & Resources Included, 7x24 Software Upgrade *** Included Upgrade Installation Services Additional Fee, see the SOW for rates Supported Releases Current Release and Previous Release, with the latest Service Packs and Hot Patches applied * Customer is required to provide VPN access or similar access. Noncompliance may be subject to additional fees. ** Customer Technical Contacts must pass Minerva’s “Required Administrator Training for Technical Contacts.” *** Includes Major and Minor Releases, Service Packs and Hot Patches, though separately priced features/options are not included. Installation services are not included.
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Related to Customer’s Environment Issues

  • Work Environment It is mutually agreed that the prevention of accidents and injuries to state employees will result in greater efficiency of operations of state government. Toward this end, the Employer shall make every reasonable effort to provide and maintain safe and healthy working conditions and the Union shall fully cooperate by encouraging all employees to perform their assigned tasks in a safe manner.

  • Working Environment The parties agree that a safe and clean working environment is essential in order to carry out work assignments in a satisfactory manner. The Employer commits to investigate the use of environmentally friendly products. It will be the Employer's responsibility to ensure that all working areas and employer-owned vehicles are maintained in a safe and clean condition.

  • NON-SEXIST ENVIRONMENT 1. A non-sexist environment is defined as that in which there is no discrimination against females or males by portraying them in gender stereotyped roles or by omitting their contributions. 2. The employer does not condone and will not tolerate any written or verbal expression of sexism. In September of each school year the employer and the local shall jointly notify administrative officers and staff, in writing, of their commitment to a non-sexist environment. 3. The employer and the local shall promote a non-sexist environment through the development, integration, and implementation of non-sexist educational programs, activities, and learning resources for both staff and students.

  • Protection of the Environment If the Contractor encounters circumstances such as weather conditions or site factors where the Contractor knows or should reasonably know that proceeding with the Work may, directly or indirectly, cause Environmental Damage, the Contractor shall:

  • HEALTH, SAFETY AND ENVIRONMENT In the performance of this Contract, Contractor and Operator shall conduct Petroleum Operations with due regard to health, safety and the protection of the environment (“HSE”) and the conservation of natural resources, and shall in particular: