Exclusions from Support Clause Samples

The "Exclusions from Support" clause defines the specific products, services, or issues that are not covered under a support agreement. Typically, this clause lists items such as third-party software, hardware failures, or problems caused by user modifications as outside the scope of support obligations. By clearly outlining what is not included, the clause helps manage customer expectations and prevents disputes over the responsibilities of the support provider.
Exclusions from Support. TNP shall be under no obligation to provide Support in respect of
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Exclusions from Support. (a) In-Depth Training. Support does not include responses to Support Tickets which are in the nature of training in that they require an inordinate amount of a TSE’s time. Such requests will be referred to Minerva’s training or professional services departments.
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Exclusions from Support. Support Services do not cover (and Forward Networks is not responsible for) issues arising from: (a) Customer’s equipment, software, network connections or other infrastructure; (b) accident, negligence, improper installation, misapplication, abuse, or misuse of the Solution, or use of the Solution by Customer in a manner not consistent with the Documentation or this Agreement; (c) modifications to the Solution by any party other than Forward Networks; (d) third-party systems; (e) Customer’s failure to use the most recent version of the Software; or (f) general Internet problems, force majeure events (as described in the Agreement), or other factors outside of Forward Networks’ reasonable control. Additional charges may apply if Forward Networks determines that the cause of a Support Services request was not related to the Solution or the request is not covered by Forward Networks’ obligations. Support does not cover, and Forward Networks disclaims any responsibility for, support requests related to Third-Party Software. Forward Networks may suspend Support Services if Customer fails to cooperate with Forward Networks’ technical recommendations or instructions. Support Services specifically exclude any other services, such as custom programming, interface development and testing, data services, software engineering services such as porting, application development, or any other software development services. Any such services mutually agreed by the Parties will be governed by a separate professional services agreement. The terms and conditions in this Exhibit C will additionally apply with respect to Customer’s use of Software via the Forward Networks SaaS Service. These terms and conditions do not apply to Customer’s use of On-Premises Software.
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Exclusions from Support. Support does not include: (a) In-Depth Training. Responses to Support Tickets which are in the nature of training in that the Customer is requesting extensive discussion or explanation of basic system usage and/or topics covered in ▇▇▇▇▇▇▇’▇ Training Classes. Such requests will be referred to ▇▇▇▇▇▇▇’▇ training or professional services departments;
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Exclusions from Support. 5.1 We shall be under no obligation to provide Support in respect of: a) Any Support Request which is not compliant with Clause 2 ‘Supply of Support’; b) an Issue resulting from any modifications or customisation of a Supported Deliverable not made by Us, which shall include but not be limited to changes in any component of the Supported Deliverable; c) incorrect or unauthorised use of a Digital Product or Supported Deliverable or operator error where such use or operation is not in accordance with any documentation or training provided by Us; d) any programs used in conjunction with a Digital Product or Supported Deliverable; e) faults in the computer hardware on which a Supported Deliverable is operating, if We are not providing the hosting for such Supported Deliverable; or f) Supported Deliverables for which We are not providing hosting, and to which You are unable to grant Us remote access. 5.2 We shall notify Your Super-Administrator and Administrator Users by email as soon as We are aware that any Issue falls into one of the exclusions set out in clause 4.1 of this Appendix.
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Exclusions from Support. The following is expressly excluded from the terms of this Agreement: 1. Provision, installation and/or support of new versions and/or enhancements to current versions of non- Vendor software. Non-Vendor software includes but shall not be limited to, operating system software, word processing, spreadsheet, reporting and/or database software.
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Exclusions from Support. The following are specifically excluded from the definition of Support, and where such support services are requested to be provided by RIGID, they may be provided pursuant to a valid SOW at RIGID’s then-current labour and expense rates: (i) defects or errors resulting from any modifications of the Hardware or Software Subscription made by any person other than RIGID or its authorized agents that were not approved in writing by RIGID;‌ (ii) support as a result of any fault in any third party hardware, software or tools used in conjunction with the Hardware or Software Subscription; (iii) defects or errors caused by the use of the Hardware or Software Subscription on or with hardware, software or tools not supplied by or approved in writing by RIGID; (iv) error correction services provided on site at the request of Client which could have been provided from RIGID’s premises; (v) modifications or customizations to the Hardware or Software Subscription performed at the request of Client; (vi) issues arising from Client’s failure to follow the instructions in the applicable Documentation; and/or (vii) support provided during any period when the fees owing by Client for Support are overdue.
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Related to Exclusions from Support

  • Exclusions from Coverage The Long-Term Disability Plan does not cover total disabilities resulting from: A) war, insurrection, rebellion, or service in the armed forces of any country; B) voluntary participation in a riot or civil commotion, except while an employee is in the course of performing the duties of her regular occupation; C) intentionally self-inflicted injuries or illness.

  • EXCLUSIONS FROM WARRANTY This warranty does not cover problems caused by your acts (or failures to act), the acts of others, or events beyond Microsoft’s reasonable control.

  • Exclusions from General Release Excluded from the Release and Waiver are any claims or rights arising pursuant to this Agreement and any claims or rights that cannot be waived by law, as well as Executive’s right to file a charge with an administrative agency or participate in any agency investigation, including with the Equal Employment Opportunity Commission. Executive is, however, waiving the right to recover any money in connection with a charge or investigation and the right to recover any money in connection with a charge filed by any other individual or by the Equal Employment Opportunity Commission or any other federal or state agency, except where such waivers are prohibited by law.

  • Exclusions from Indemnification Notwithstanding anything in this Agreement to the contrary, the Company shall not be obligated to: (a) indemnify or advance funds to Indemnitee for Expenses or Losses with respect to proceedings initiated by I▇▇▇▇▇▇▇▇▇, including any proceedings against the Company or its directors, officers, employees or other indemnitees and not by way of defense, except: (i) proceedings referenced in Section 4 above (unless a court of competent jurisdiction determines that each of the material assertions made by Indemnitee in such proceeding was not made in good faith or was frivolous); or (ii) where the Company has joined in or the Board has consented to the initiation of such proceedings; (b) indemnify Indemnitee if a final decision by a court of competent jurisdiction determines that such indemnification is prohibited by applicable law; (c) indemnify Indemnitee for the disgorgement of profits arising from the purchase or sale by Indemnitee of securities of the Company in violation of Section 16(b) of the Exchange Act, or any similar successor statute; or (d) indemnify or advance funds to Indemnitee for Indemnitee’s reimbursement to the Company of any bonus or other incentive-based or equity-based compensation previously received by Indemnitee or payment of any profits realized by Indemnitee from the sale of securities of the Company, as required in each case under the Exchange Act (including any such reimbursements under Section 304 of the S▇▇▇▇▇▇▇-▇▇▇▇▇ Act of 2002 in connection with an accounting restatement of the Company or the payment to the Company of profits arising from the purchase or sale by Indemnitee of securities in violation of Section 306 of the S▇▇▇▇▇▇▇-▇▇▇▇▇ Act).

  • EXCLUSIONS FROM THE BARGAINING UNIT 1. Any position that is currently included in the bargaining unit may not be excluded from the bargaining unit without the agreement of the parties. 2. The Board shall notify the Association of all new positions offered in the District and if a dispute arises as to whether the new position is in the bargaining unit, provide the Association with a written description of the position. 3. Where the parties are unable to agree whether a newly created position is included, then the matter shall be referred to the Labour Relations Board.