Customer Service. As between Fig and Developer, Developer shall be solely responsible for providing and maintaining customer service and technical support in the Territory to Distributors and end users with respect to the Licensed Game (including, for the avoidance of doubt, any Distributors and end-users of Fig pursuant to Fig Sales (as defined below)). Such customer service and technical support shall be of a quality that is comparable to such customer service and technical support as Developer provides for its other “top-tier” titles. For the purposes of this Section, “customer service” means the resolution of issues pertaining to the Licensed Game in the following general categories: payment processing, order inquiries, replacements and refunds, and technical support.
Appears in 15 contracts
Sources: Termination Agreement (Fig Publishing, Inc.), Revenue Sharing Agreement (Fig Publishing, Inc.), Revenue Sharing Agreement (Fig Publishing, Inc.)
Customer Service. As between Fig and Developer, Developer shall be solely responsible for providing and maintaining customer service and technical support in the Territory to Distributors and end users with respect to each of the Licensed Game Games (including, for the avoidance of doubt, any Distributors and end-users of Fig pursuant to Fig Sales (as defined below)). Such customer service and technical support shall be of a quality that is comparable to such customer service and technical support as Developer provides for its other “top-tier” titles. For the purposes of this Section, “customer service” means the resolution of issues pertaining to the Licensed Game in the following general categories: payment processing, order inquiries, replacements and refunds, and technical support.
Appears in 11 contracts
Sources: Fig Revenue Sharing Agreement (Fig Publishing, Inc.), Fig Revenue Sharing Agreement (Fig Publishing, Inc.), Fig Revenue Sharing Agreement (Fig Publishing, Inc.)
Customer Service. As between Fig and Developer, Developer shall be solely responsible for providing and maintaining customer service and technical support in the Territory to Distributors and end users with respect to each of the Licensed Game Games (including, for the avoidance of doubt, any Distributors and end-end - users of Fig pursuant to Fig Sales (as defined below))) . Such customer service and technical support shall be of a quality that is comparable to such customer service and technical support as Developer provides for its other “top-top - tier” titlestitles . For the purposes of this Section, ““ customer serviceservice ” means the resolution of issues pertaining to the Licensed Game in the following general categoriescategories : payment processing, order inquiries, replacements and refunds, and technical support.support . 1 . 4
Appears in 1 contract
Sources: Fig Revenue Sharing Agreement (Fig Publishing, Inc.)