Common use of Customer Charter Clause in Contracts

Customer Charter. The Customer Charter outlines the commitments, responsibilities and standards of service the Retailer will provide to customers. It summarises the customer’s rights and obligations in dealing with the Retailer. The Retailer will provide the customer with a copy of the company’s Customer Charter free of charge within 2 business days after receiving the request. The Customer Charter should be read in conjunction with the terms and conditions contained in this document. The terms of this Contract apply should there be any inconsistency between the Contract and the Charter.