Customer Centricity. The main backbone of the entity is its customer base. As a result, the entity needs to provide a service to the customer that creates a positive experience. This can be achieved by creating awareness, analyzing purchasing patterns and increasing customer care services. Customers’ satisfaction should remain at the core of the entity’s business focus. The customer of the future will exercise more rights and have more choices to goods and services. In the process of realizing radical economic transformation, the entity will ensure that the local community plays a crucial roles in the sale of prepaid electricity as well as getting them involved in the small scale embedded electricity generation. This will assist in creating a sense of ownership of the entity and the contribution it makes. Other considerations in the pipe-line include taking advantage of the technology to enhance service delivery by ensuring that customers find it easy to access the entity’s services.
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