Common use of Credit Allowances Clause in Contracts

Credit Allowances. Comcast will allow a pro-rata credit against future payment of the net monthly recurring charge (exclusive of nonrecurring charges, other one-time charges, per call charges, measured charges, regulatory fees and surcharges, taxes, and other governmental and quasi- governmental fees) for a Service Interruption, except as specified below or as may otherwise be legally required (“Credit”). "Service Interruption" shall mean a break in transmission that renders the Service unusable for transmission and reception. For the purposes of calculating a Credit allowance, the Service Interruption period begins when the Customer reports an interruption in the portion of the Service to Comcast, a trouble ticket is opened, and the Service is released to Comcast for testing and repair. The Service Interruption ends when the affected portion of the Service has been restored and Comcast has closed the trouble ticket. Service Interruption time does not include interruptions of less than thirty (30) minutes’ duration. Credits will be as follows: Length of Service Interruption Amount of Credit Less than 30 minutes None At least 30 minutes but less than 3 hours 1/8 of a day At least 3 hours but less than 6 hours 1/4 of a day At least 6 hours but less than 9 hours 2/5 of a day At least 9 hours but less than 12 hours 1/2 of a day At least 12 hours but less than 15 hours 4/5 of a day At least 15 hours and up to and including 24 hours 1 full day The total number of credit allowances per month shall not exceed the total monthly recurring charge for the affected Service. Credit allowances will not be made for less than $1.00, unless required under applicable law. Service Interruptions will not be aggregated for purposes of determining credit allowances. To qualify, Customer must request the Credit from Comcast within 30 days of the interruption.

Credit Allowances. Unless otherwise addressed in a service level agreement attached to this Agreement, Comcast will allow a pro-rata credit against future payment of the net monthly recurring charge (exclusive of nonrecurring charges, other one-time charges, per call charges, measured charges, regulatory fees and surcharges, taxes, and other governmental and quasi- quasi-governmental fees) for a Service Interruption, except as specified below or as may otherwise be legally required (“Credit”). "Service Interruption" shall mean a break in transmission that renders the Service unusable for transmission and reception. For the purposes of calculating a Credit allowance, the Service Interruption period begins when the Customer reports an interruption in the portion of the Service to Comcast, a trouble ticket is opened, and the Service is released to Comcast for testing and repair. The Service Interruption ends when the affected portion of the Service has been restored and Comcast has closed the trouble ticket. Service Interruption time does not include interruptions of less than thirty (30) minutes’ duration. Credits will be as follows: Length of Service Interruption Amount of Credit Less than 30 minutes None At least 30 minutes but less than 3 hours 1/8 of a day At least 3 hours but less than 6 hours 1/4 of a day At least 6 hours but less than 9 hours 2/5 of a day At least 9 hours but less than 12 hours 1/2 of a day At least 12 hours but less than 15 hours 4/5 of a day At least 15 hours and up to and including 24 hours 1 full day The total number of credit allowances per month shall not exceed the total monthly recurring charge for the affected Service. Credit allowances will not be made for less than $1.00, unless required under applicable law. Service Interruptions will not be aggregated for purposes of determining credit allowances. To qualify, Customer must request the Credit from Comcast within 30 days of the interruption.

Credit Allowances. Comcast Unless otherwise addressed in a service level agreement (SLA) attached to this Agreement qnectU will allow a pro-rata credit against future payment of the net monthly recurring charge (exclusive of nonrecurring charges, other one-time charges, per call charges, measured charges, regulatory fees and surcharges, taxes, and other governmental and quasi- governmental fees) for a Service Interruption, except as specified below or as may otherwise be legally required (“Credit”). "Service Interruption" shall mean a break in transmission that renders the Service unusable for transmission and reception. For the purposes of calculating a Credit allowance, the Service Interruption period begins when the Customer reports an interruption in the portion of the Service to ComcastqnectU, a trouble ticket is opened, and the Service is released to Comcast qnectU for testing and repair. The Service Interruption ends when the affected portion of the Service has been restored and Comcast qnectU has closed the trouble ticket. Service Interruption time does not include interruptions of less than thirty (30) minutes’ duration. The daily rate for the net monthly recurring charge will be calculated as [monthly rate x 12 months / 365 days]. Credits will be as follows: Length of Service Interruption Amount of Credit Less than 30 minutes None At least 30 minutes but less than 3 hours 1/8 of a day At least 3 hours but less than 6 hours 1/4 of a day At least 6 hours but less than 9 hours 2/5 3/8 of a day At least 9 hours but less than 12 hours 1/2 of a day At least 12 hours but less than 15 hours 4/5 5/8 of a day At least 15 hours but less than 18 hours 3/4 of a day At least 18 hours but less than 21 hours 7/8 of a day At least 21 hours and up to and including 24 hours 1 full day The total number of credit allowances per month shall not exceed the total monthly recurring charge for the affected Service. Credit allowances will not be made for less than $1.00, unless required under applicable law. Service Interruptions will not be aggregated for purposes of determining credit allowances. To qualify, Customer must request the Credit from Comcast qnectU within 30 five (5) calendar days of the interruption.

Credit Allowances. Comcast VPC will allow a pro-rata pro­rata credit against future payment of the net monthly recurring charge (exclusive of nonrecurring charges, other one-time one­time charges, per call charges, measured charges, regulatory fees and surcharges, taxes, and other governmental and quasi- quasi­ governmental fees) for a Service Interruption, except as specified below or as may otherwise be legally required (“Credit”). "Service Interruption" shall mean a break in transmission that renders the Service unusable for transmission and reception. For the purposes of calculating a Credit allowance, the Service Interruption period begins when the Customer reports an interruption in the portion of the Service to ComcastVPC, a trouble ticket is opened, and the Service is released to Comcast VPC for testing and repair. The Service Interruption ends when the affected portion of the Service has been restored and Comcast VPC has closed the trouble ticket. Service Interruption time does not include interruptions of less than thirty (30) minutes’ duration. Credits will be as follows: Length of Service Interruption Amount of Credit Less than 30 minutes None At least 30 minutes but less than 3 hours 1/8 of a day At least 3 hours but less than 6 hours 1/4 of a day At least 6 hours but less than 9 hours 2/5 of a day At least 9 hours but less than 12 hours 1/2 of a day At least 12 hours but less than 15 hours 4/5 of a day At least 15 hours and up to and including 24 hours 1 full day The total number of credit allowances per month shall not exceed the total monthly recurring charge for the affected Service. Credit allowances will not be made for less than $1.00, unless required under applicable law. Service Interruptions will not be aggregated for purposes of determining credit allowances. To qualify, Customer must request the Credit from Comcast VPC within 30 five (5) days of the interruption.