Common use of Covered Support Clause in Contracts

Covered Support. Relativity Standard Technical Support covered by this agreement includes: (i) assisting Client in diagnosing Errors in the Software; and (ii) providing technical services to Client and/or taking other actions to attempt to provide Corrections of diagnosed Errors. For the purposes of this Agreement: (1) “Error” means an error, defect, or malfunction in the Software or a mistake in the Documentation that prevents one or more material functions of the Software or the end user’s use thereof from functioning in substantial conformance to the Documentation; and (2) “Correction” means a change or enhancement respecting such functions of the Software or the Documentation that reestablishes or maintains substantial conformity between the Software and the Documentation.

Covered Support. Relativity Standard Technical Support covered by this agreement includes: (i) assisting Client in diagnosing Errors in the Software; and (ii) providing technical services to Client and/or taking other actions to attempt to provide Corrections of diagnosed Errors. For the purposes of this Agreement: (1) “Error” means an error, defect, or malfunction in the Software or a mistake in the Documentation that prevents one or more material functions of the Software or the end user’s use thereof from functioning in substantial conformance to the Documentation; and (2) “"Correction” " means a change or enhancement respecting such functions of the Software or the Documentation that reestablishes or maintains substantial conformity between the Software and the Documentation.