Common use of Coverage Hours Clause in Contracts

Coverage Hours. Blackboard shall provide Customer with customer support services available 6:00 a.m. to 6:00 p.m. MST time, five (5) days a week, Monday through Friday, excluding US Federal and Arizona State holidays (“Coverage Hours”). Outside of the Coverage Hours, Blackboard shall make available to Customer access to on-call personnel for support services, deemed by Blackboard to be an emergency. See pages 11-13 in the Client Support Guide for definitions of Severity 1 (emergencies) that make reference to Support Guide in language.

Coverage Hours. Blackboard shall provide Customer with customer support services available 6:00 a.m. to 6:00 p.m. MST time, five (5) days a week, Monday through Friday, excluding US Federal and Arizona State holidays (“Coverage Hours”). Outside of the Coverage Hours, Blackboard shall make available to Customer access to on-call personnel for support services, deemed by Blackboard to be an emergency. See pages 11-13 emergency as provided for in the Client Blackboard Support Guide for definitions of Severity 1 (emergencies) that make reference to Support Guide in languageGuide.