Coverage Hours. RANGE’s service and support coverage applies during Standard Business Hours: 8:00a.m. to 5:00p.m. in the time zone of the covered Equipment, Monday through Friday, excluding RANGE observed holidays. At Customer’s request, RANGE will perform service and support services from 5:00p.m. to 8:00a.m. at RANGE’s then-current overtime labor rates.
Appears in 2 contracts
Sources: Ip Voice Service Agreement, Ip Voice Service Agreement
Coverage Hours. RANGE’s service and support coverage applies during Standard Business Hours: 8:00a.m. to 5:00p.m. in the time zone of the covered EquipmentMST, Monday through Friday, excluding RANGE observed holidays. At Customer’s request, RANGE will perform service and support services from 5:00p.m. to 8:00a.m. at RANGE’s then-current overtime labor rates.
Appears in 1 contract
Sources: Ip Voice Service Agreement