Common use of CONTRACTOR’S Customer Service Clause in Contracts

CONTRACTOR’S Customer Service. CONTRACTOR shall maintain staff, office 15 hours and after hours phone answering capabilities in accordance with Section 14.01. All 16 service inquiries and complaints shall be directed to the CONTRACTOR. A representative of 17 the CONTRACTOR shall be available to receive the complaints during normal business hours. 18 All service complaints will be handled by the CONTRACTOR in a prompt, courteous, and 20 the matter will be reviewed and a decision made by the City Representative. 21 14.02.1 The CONTRACTOR will utilize the customer service log to 22 maintain a record of all inquiries and complaints in a manner prescribed by the CITY.