Contractor Technical Support Specialist Clause Samples

Contractor Technical Support Specialist. Contractor Support Specialists are offsite resources responsible for: ▪ Managing incoming City issues via phone, email and online customer incident portal ▪ Documenting and prioritizing issues in Contractor's Customer Relationship Management (CRM) system ▪ Providing issue analysis and general product guidance ▪ Tracking issues and tickets to timely and effective resolution ▪ Identifying options for resolving the reported issue ▪ Reporting and escalating defects to Contractor Development ▪ Communicating with City on the status and resolution of reported issues