COMPLAINTS HANDLING AND RESOLUTION. 34.1. Either Party shall notify the other Party of any Complaints made by Other Contracting Bodies, which are not resolved by operation of the Supplier's usual complaints handling procedure within five (5) Working Days of becoming aware of that Complaint and, if the Supplier is the Party providing the notice, such notice shall contain full details of the Supplier's plans to resolve such Complaint.
Appears in 17 contracts
Samples: Framework Agreement, data.gov.uk, data.gov.uk
COMPLAINTS HANDLING AND RESOLUTION. 34.139.1. Either Party shall notify the other Party of any Complaints complaints made by Other Contracting Bodies, which are not resolved by operation of the Supplier's usual complaints handling procedure set out in the Tender within five (5) Working Days of becoming aware of that Complaint and, if the Supplier is the Party providing the notice, such notice shall contain full details of the Supplier's plans to resolve such Complaint.
Appears in 15 contracts
Samples: data.gov.uk, data.gov.uk, data.gov.uk
COMPLAINTS HANDLING AND RESOLUTION. 34.133.1. Either Party shall notify the other Party of any Complaints made by Other Contracting Bodies, which are not resolved by operation of the Supplier's usual complaints handling procedure within five (5) Working Days of becoming aware of that Complaint and, if the Supplier is the Party providing the notice, such notice shall contain full details of the Supplier's plans to resolve such Complaint.
Appears in 10 contracts
Samples: Framework Terms for Services, Framework Terms for Services, Government Procurement Service
COMPLAINTS HANDLING AND RESOLUTION. 34.1. 37.1 Either Party shall notify the other Party of any Complaints made by Other Contracting Bodies, which are not resolved by operation of the Supplier's usual complaints handling procedure within five (5) Working Days of becoming aware of that Complaint and, if the Supplier is the Party providing the notice, such notice shall contain full details of the Supplier's plans to resolve such Complaint.
Appears in 2 contracts
Samples: Network Services Framework Agreement, assets.crowncommercial.gov.uk
COMPLAINTS HANDLING AND RESOLUTION. 34.1. 42.1 Either Party shall notify the other Party of any Complaints made by Other Contracting BodiesCustomers, which are not resolved by operation of the Supplier's usual complaints handling procedure within five (5) Working Days of becoming aware of that Complaint and, if the Supplier is the Party providing the notice, such notice shall contain full details of the Supplier's plans to resolve such Complaint.
Appears in 1 contract
Samples: Framework Agreement
