Common use of Complaint Resolution Clause in Contracts

Complaint Resolution. Customer may submit a complaint to WOW! with regard to any aspect of the Service at any time. WOW! maintains toll-free telephone numbers that are available 24 hours a day, 7 days a week: ▇-▇▇▇-▇▇▇-▇▇▇▇. When you call about a service problem, a customer care representative (CCR) will attempt to determine the nature of the problem. If possible, the CCR will help you resolve the problem over the telephone. If the problem cannot be resolved during the call, the CCR will schedule a service technician to visit your home. If a Customer has a complaint requiring further escalation, Customer should contact WOW! at our toll-free number, in writing at: WOW! Internet, Cable & Phone, Attn: Legal Department, ▇▇▇▇ ▇. ▇▇▇▇▇▇▇▇▇ ▇▇▇., ▇▇▇ ▇▇▇▇, ▇▇▇▇▇▇▇▇▇, ▇▇ ▇▇▇▇▇, or by emailing us from the “Contact Us” section on ▇▇▇.▇▇▇▇▇▇.▇▇▇. WOW!’s policy is to reply to an escalated Customer complaint within thirty (30) working days of receipt. WOW! will endeavor to include in its reply a statement of action taken, description of future work needed to resolve any issue or an explanation why the complaint is unjustified or outside the jurisdiction of WOW!.

Complaint Resolution. Customer may submit a complaint to WOW! with regard to any aspect of the Service at any time. WOW! maintains toll-free telephone numbers that are available 24 hours a day, 7 days a week: ▇-▇▇▇-▇▇▇-▇▇▇▇. When you call about a service problem, a customer care representative (CCR) will attempt to determine the nature of the problem. If possible, the CCR will help you resolve the problem over the telephone. If the problem cannot be resolved during the call, the CCR will schedule a service technician to visit your home. If a Customer has a complaint requiring further escalation, Customer should contact WOW! at our toll-free number, in writing at: WOW! Internet, Cable & Phone, Attn: Legal Department, ▇▇▇▇ ▇. ▇▇▇▇▇▇▇▇▇ ▇▇▇., ▇▇▇ ▇▇▇▇, ▇▇▇▇▇▇▇▇▇, ▇▇ ▇▇▇▇▇, or by emailing us from the “Contact Us” section on ▇▇▇.▇▇▇▇▇▇.▇▇▇. WOW!’s policy is to reply to an escalated Customer complaint within thirty (30) working days of receipt. WOW! will endeavor to include in its reply a statement of action taken, description of future work needed to resolve any issue or an explanation why the complaint is unjustified or outside the jurisdiction of WOW!.