Common use of Complaint Resolution Clause in Contracts

Complaint Resolution. 13.1 If the Member is not satisfied with the services from the Credit Union, or if the Member has a complaint about the Agreement or the Credit Union, the Member should contact the Credit Union at the address given above or by phone on ▇▇▇▇ ▇▇▇ ▇▇▇. Complaints can be made by telephone, email, or in writing. If after discussing the complaint with the Credit Union, the Member is still not satisfied, the Member may contact the Independent Dispute Resolution Scheme. The Credit Union is a member of the Independent Dispute Resolution Scheme operated by the Financial Services Complaints Limited (FSCL) which is approved by the Ministry of Consumer Affairs. This service is free.

Appears in 9 contracts

Sources: Personal Loan Facility Agreement, Personal Loan Facility Agreement, Personal Loan Facility Agreement

Complaint Resolution. 13.1 11.1 If the Member is not satisfied with the services from the Credit Union, or if the Member has a complaint about the Agreement or the Credit Union, the Member should contact the Credit Union at the address given above or by phone on ▇▇▇▇ ▇▇▇ ▇▇▇. Complaints can be made by telephone, email, or in writing. If after discussing the complaint with the Credit Union, the Member is still not satisfied, the Member may contact the Independent Dispute Resolution Scheme. The Credit Union is a member of the Independent Dispute Resolution Scheme operated by the Financial Services Complaints Limited (FSCL) which is approved by the Ministry of Consumer Affairs. This service is free.

Appears in 6 contracts

Sources: Flexi Cash Facility Agreement, Personal Loan Facility Agreement, Flexi Cash Agreement

Complaint Resolution. 13.1 8.1 If the Member is not satisfied with the services from the Credit Union, or if the Member has a complaint about the Agreement or the Credit Union, the Member should contact the Credit Union at the address given above or by phone on ▇▇▇▇ ▇▇▇ ▇▇▇. Complaints can be made by telephone, email, or in writing. If after discussing the complaint with the Credit Union, the Member is still not satisfied, the Member may contact the Independent Dispute Resolution Scheme. The Credit Union is a member of the Independent Dispute Resolution Scheme operated by the Financial Services Complaints Limited (FSCL) which is approved by the Ministry of Consumer Affairs. This service is free.

Appears in 3 contracts

Sources: Overdraft Facility Agreement, Overdraft Facility Agreement, Overdraft Facility Agreement

Complaint Resolution. 13.1 14.1 If the Member is not satisfied with the services from the Credit Union, or if the Member has a complaint about the Agreement or the Credit Union, the Member should contact the Credit Union at the address given above or by phone on ▇▇▇▇ ▇▇▇ ▇▇▇. Complaints can be made by telephone, email, or in writing. If after discussing the complaint with the Credit Union, the Member is still not satisfied, the Member may contact the Independent Dispute Resolution Scheme. The Credit Union is a member of the Independent Dispute Resolution Scheme operated by the Financial Services Complaints Limited (FSCL) which is approved by the Ministry of Consumer Affairs. This service is free.

Appears in 2 contracts

Sources: Home Loan Facility Agreement, Home Loan Facility Agreement

Complaint Resolution. 13.1 If the Member is not satisfied with the services from the Credit Union, or if the Member has a complaint about the Agreement or the Credit Union, the Member should contact the Credit Union at the address given above or by phone on ▇▇▇▇ ▇▇▇ ▇▇▇. Complaints can be made by telephone, email, or in writing. If after discussing the complaint with the Credit Union, the Member is still not satisfied, the Member may contact the Independent Dispute Resolution Scheme. The Credit Union is a member of the Independent Dispute Resolution Scheme operated by the Financial Services Complaints Limited (FSCL) which is approved by the Ministry of Consumer AffairsBusiness, Innovation and Employment. This service is free.

Appears in 2 contracts

Sources: Personal Loan Facility Agreement, Personal Loan Facility Agreement

Complaint Resolution. 13.1 11.1 If the Member is not satisfied with the services from the Credit Union, or if the Member has a complaint about the Agreement or the Credit Union, the Member should contact the Credit Union at the address given above or by phone on ▇▇▇▇ ▇▇▇ ▇▇▇. Complaints can be made by telephone, email, or in writing. If after discussing the complaint with the Credit Union, the Member is still not satisfied, the Member may contact the Independent Dispute Resolution Scheme. The Credit Union is a member of the Independent Dispute Resolution Scheme operated by the Financial Services Complaints Limited (FSCL) which is approved by the Ministry of Consumer AffairsBusiness, Innovation and Employment. This service is free.

Appears in 2 contracts

Sources: Personal Loan Facility Agreement, Flexi Cash Facility Agreement

Complaint Resolution. 13.1 8.1 If the Member is not satisfied with the services from the Credit Union, or if the Member has a complaint about the Agreement or the Credit Union, the Member should contact the Credit Union at the address given above or by phone on ▇▇▇▇ ▇▇▇ ▇▇▇. Complaints can be made by telephone, email, or in writing. If after discussing the complaint with the Credit Union, the Member is still not satisfied, the Member may contact the Independent Dispute Resolution Scheme. The Credit Union is a member of the Independent Dispute Resolution Scheme operated by the Financial Services Complaints Limited (FSCL) which is approved by the Ministry of Consumer AffairsBusiness, Innovation and Employment. This service is free.

Appears in 1 contract

Sources: Overdraft Facility Agreement

Complaint Resolution. 13.1 14.1 If the Member is not satisfied with the services from the Credit Union, or if the Member has a complaint about the Agreement or the Credit Union, the Member should contact the Credit Union at the address given above or by phone on ▇▇▇▇ ▇▇▇ ▇▇▇. Complaints can be made by telephone, email, or in writing. If after discussing the complaint with the Credit Union, the Member is still not satisfied, the Member may contact the Independent Dispute Resolution Scheme. The Credit Union is a member of the Independent Dispute Resolution Scheme operated by the Financial Services Complaints Limited (FSCL) which is approved by the Ministry of Consumer AffairsBusiness, Innovation and Employment. This service is free.

Appears in 1 contract

Sources: Home Loan Facility Agreement