Common use of Complaint Policy Clause in Contracts

Complaint Policy. 2.7.1 The Charter Operator shall implement and maintain a complaint policy to receive and handle complaints brought against the Charter School and/or the Charter Operator by parents, students, and third parties. The complaints process implemented by the Charter Operator shall be consistent with applicable law and due process. A copy of the Charter Operator’s complaint policy The Complaint Policy shall be included in the Charter School’s Student Handbook, which shall be distributed to the parents and/or guardians of students enrolled in the Charter School and made readily available to all others on request of a copy. 2.7.2 The BOARD agrees to notify the Charter Operator regarding any complaints about the Charter School that the BOARD receives, whether verbal or written. The notification shall be made within ten (10) business days of receipt of the complaint by the BOARD and shall include information about the substance of complaint, together with copies of any written communications or evidence, taking into consideration any complainant’s request for anonymity. 2.7.3 The BOARD may investigate a parent complaint it receives about the Charter School and/or the Charter Operator, and the Charter Operator shall provide information requested by the BOARD to aid in such investigation.