Common use of Complaint Documentation Clause in Contracts

Complaint Documentation. All service complaints shall be directed to Contractor. Contractor shall log all complaints received and said log shall include the date and time the complaint was received, the name, address and telephone number of the complaining party, a description of the complaint, the name of the employee recording the complaint and the action taken by Contractor to respond to and remedy the complaint. All written Customer complaints and inquiries shall be date-stamped when received. All complaints shall be initially responded to within one (1) business day (Monday through Friday) of receipt. Contractor shall log action taken to respond to and remedy the complaint. Daily logs of complaints shall be retained for a minimum of twenty-four (24) months. and shall be available to City at all times upon request. All Customer service records and logs kept by Contractor shall be available to City upon request. City shall, at any time during regular Office Hours, have access to Contractor’s Customer service department for purposes that may include monitoring the quality of Customer service or researching Customer complaints. Contractor shall provide to City records of complaints, in a form satisfactory to the City Manager, that includes all of the complaints received, and their resolution, as part of the monthly, quarterly, and annual reports required by Section 23.

Complaint Documentation. All service complaints related to Food and Green Waste Collection shall be directed to Contractor. Daily logs of complaints concerning Collection of Food and Green Waste shall be retained for a minimum of twenty-four (24) months and shall be available to City at all times during this Agreement upon twenty-four (24) hour notice. Contractor shall log all complaints received orally or in writing and said log shall include the date and time the complaint was received, the name, address and telephone number of complainant to the complaining partyextent that such information is provided by complainant, a description of the complaint, the name of the employee recording the complaint and the action taken by Contractor to respond to and remedy the complaint. All written Customer complaints and inquiries received shall be date-stamped when received. All complaints shall be initially responded to within one (1) business day (Monday through Friday) of receipt. Contractor shall log action taken to respond to and remedy the complaint. Daily logs of complaints shall be retained for a minimum of twenty-twenty four (24) months. and shall be available to City at all times upon requestworking hours of receipt. All Customer customer service records and logs kept by Contractor shall be available at all times during this Agreement to City upon requesttwenty four (24) hour notice and at no cost to City. City shall, at any time during regular Office HoursContractor business hours, have access to Contractor’s Customer 's customer service department for purposes that may include of monitoring the quality of Customer customer service or researching Customer complaints. Contractor shall provide customer complaints assessing liquidated damages or other matters related to City records of complaints, in a form satisfactory to the City Manager, that includes all of the complaints received, and their resolution, as part of the monthly, quarterly, and annual reports required by Section 23Contractor's performance under this Agreement.