Common use of Complaint Documentation Clause in Contracts

Complaint Documentation. All service Complaints shall be directed to Company. Daily logs of Complaints concerning Collection of Solid Waste shall be retained for a minimum of 24 months and shall be available to City at all times upon request. A summary of Complaints shall be submitted to City monthly. Company shall log all Complaints received by telephone and the log shall include the date and time the Complaint was received, name, address and telephone number of caller, description of Complaint, the name of the employee recording Complaint and the action taken by Company to respond to and remedy Complaint. All written Customer Complaints and inquiries shall be date-stamped when received. All Complaints shall be initially responded to within one Business Day of receipt. Company shall log action taken by Company to respond to and remedy all Complaints. All Customer service records and logs kept by Company shall be available to City upon request and at no cost to City. City shall, at any time during regular Company business hours, have access to Company’s Customer service department for purposes that may include monitoring the quality of Customer service or researching Customer Complaints.

Complaint Documentation. All service Complaints shall be directed to CompanyContractor. Daily logs of Complaints concerning Collection of Solid Waste shall be retained for a minimum the duration of 24 months the term hereof, and shall be available to City at all times upon request. A summary of Complaints shall be submitted to City monthly. Company Contractor shall log all Complaints received by telephone and the log shall include the date and time the Complaint was received, name, address and telephone number of caller, description of Complaint, the name of the employee recording Complaint and the action taken by Company Contractor to respond to and remedy Complaint. All written Customer Complaints and inquiries shall be date-stamped when received. All Complaints shall be initially responded to within one Business Day of receipt. Company Contractor shall log action all actions taken by Company Contractor personnel to respond to and remedy all Complaints. All Customer service records and logs kept by Company Contractor shall be available to City upon request and at no cost to City. City shall, at any time during regular Company Contractor business hours, have access to CompanyContractor’s Customer service department for purposes that may include monitoring the quality of Customer service or researching Customer Complaints.