Communicating with the Visually, Hearing Sample Clauses
The 'Communicating with the Visually, Hearing' clause establishes requirements for ensuring effective communication with individuals who have visual or hearing impairments. It typically mandates that information, instructions, or notifications be provided in accessible formats, such as braille, large print, audio, or sign language interpretation, depending on the needs of the recipient. This clause's core function is to ensure inclusivity and equal access to information, addressing potential barriers faced by people with sensory disabilities.
Communicating with the Visually, Hearing and Cognitively Impaired The Contractor also must have in place appropriate alternative mechanisms for communicating effectively with persons with visual, hearing, speech, physical or developmental disabilities. These alternative mechanisms include Braille or audio tapes for the visually impaired, TTY access for those with certified speech or hearing disabilities, and use of American Sign Language and/or integrative technologies.
Communicating with the Visually, Hearing and Cognitively Impaired The Contractor also must have in place appropriate alternative mechanisms for communicating effectively with persons with visual, hearing, speech, physical or developmental disabilities. These alternative mechanisms include Braille or audio tapes for the visually impaired, TTY access for those with certified speech or hearing disabilities, and use of American Sign Language and/or integrative technologies.
13.1 Provider Directories/Office Hours for Participating Providers
a) The Contractor shall maintain and update, on a quarterly basis, a listing by specialty of the names, addresses and telephone numbers of all Participating Providers, including facilities. Such a list/directory shall include names, office addresses, telephone numbers, board certification for physicians, and information on language capabilities and wheelchair accessibility of Participating Providers.
b) New Enrollees, and upon request, prospective Enrollees, must receive the most current complete listing in hardcopy, along with any updates to such listing.
c) Enrollees must be notified of updates in writing at least annually in one of the following methods: provide updates in hardcopy; provide a new complete listing/directory in hardcopy; or provide written notification that a new complete listing/directory is available and will be provided upon request either in hardcopy, or electronically if the Contractor has the capability of providing such data in an electronic format and the data is requested in that format by an Enrollee.
d) In addition, the Contractor must make available to the LDSS the office hours for Participating Providers. This requirement may be satisfied by providing a copy of the list or Provider Directory described in this Section with the addition of office hours or by providing a separate listing of office hours for Participating Providers.
13.2 Member ID Cards
a) The Contractor must issue an identification card to the Enrollee containing the following information:
i) the name of the Enrollee's clinic (if applicable);
ii) the name of the Enrollee's PCP and the PCP's telephone number;
iii) the member services toll free telephone number;
iv) the twenty-four (24) hour toll free telephone number that Enrollees may use to access information on obtaining services when his/her PCP is not available; and
v) for ID Cards issued after October 1, 2004, the Enrollee's Client Identification Number (CIN).
b) If an Enrollee is being served by a PCP team, the nam...