Client Roles Clause Samples
Client Roles. At Kahoa, we partner with clients on every project to deliver a product that truly and artfully fulfills client and user needs. This partnership requires both collaboration and communication, and as such, we ask clients to take on specific roles for the duration of the engagement according to the agreed-upon dates. These roles and expectations are detailed within this SOW. Any additional expectations must be communicated between the Project Manager and Client stakeholders. Product Owner The Product Owner (PO) is the project’s key stakeholder and is provided to Kahoa by ONBLi. The Product Owner shall be responsible for having a vision of what their company wishes to build and conveying that vision to Kahoa’s development and design team throughout the project lifecycle. The Product Owner’s responsibilities may include the following: ● Overseeing and taking responsibility for the Product Backlog when needed. This includes creating new user stories or helping to modify stories according to the prioritized list of features ● Supporting team responsibilities and acting as the authority on full product objectives and expectations. Including any expectations expressed to the PO by the Client Stakeholders ● Providing clarification on project requirements during core Agile processes ● Working with the Client Stakeholders to inspect and approve the work delivered each sprint Stakeholders/Decision Makers For this project, Kahoa asks that ONBLi provides company and project stakeholders as well as decision makers throughout the engagement. These stakeholders and decision makers will be involved in the process starting with the SolutionMap and will be asked to provide essential decision-making skills at various stages of the project. The Product Owner shall act as the bridge between these stakeholders and the Project Manager. The Product Owner shall additionally make decisions according to the known objectives of these stakeholders that they will communicate to the whole team.
Client Roles. 10
8.1 Client Program Lead. 11 8.2 Client Product Owner 11 8.3 Other Client Responsibilities. 12 8.4 Issue Escalation Procedure. 12 8.5 Project Change Management 12 9.2 Payment Milestones. 13 9.3 FX, COLA Clauses and liability. 13 9.4 Payment Disputes. 13 9.5 Taxes. 13 10. Additional terms. 13 10.1 Information Security and Data Protection. 14
Client Roles. IBM's performance is dependent upon Client’s fulfilment of its responsibilities at no charge to IBM. Any delay or idle time in performance of Client’s responsibilities may result in additional charges and/or delay of the completion of the Services and will be handled in accordance with the Project Change Control Procedure. The roles are defined based on the initial scope of SoW1 and is expected to increase over time related to the expected growth. • Client Program Lead: 1.0 FTE (40 hours/week) o Authority to make binding decisions on behalf of Client o Single point of contact for all project communications o Must respond to IBM requests within 3 business days • Product Owner Web and Mobile: 1.0 FTE for web and mobile tracks (20 hours/week each) o Empowered to make product decisions and prioritize backlog o Available for daily stand-ups, iteration planning, and reviews o Must provide acceptance/rejection of deliverables within 3 business days • Executive Sponsor: 4 hours/month o Monthly Steering Committee meetings (2 hours) o Quarterly Investment Board meetings (2 hours) • Product Owner AI Model: 0.5 FTE for AI model track (20 hours/week) o Empowered to make product decisions and prioritize backlog o Available for daily stand-ups, iteration planning, and reviews o Must provide acceptance/rejection of deliverables within 3 business days • Technical Lead/Architect: 0.5 FTE (20 hours/week) o Solution architecture reviews and technical decisions o Available for technical clarifications within 24 hours • Content Strategist: 0.5 FTE (20 hours/week) o Shape and communicate overall content strategy for web and mobile tracks, including content requirements for target audiences (players, investors, media) o Provide all written content (website copy, mobile app content, product descriptions), high-resolution media assets featuring ▇▇▇▇▇ ▇▇▇▇▇▇ and ▇▇▇▇▇▇ ▇▇▇▇, and complete e-commerce product information including specifications, pricing, and photography o Establish content review workflows with 3-business-day approval turnaround commitment, ensuring SEO, accessibility, and legal compliance standards are met • Business Stakeholders: Up to 16 hours/month o Sprint reviews (2 hours bi-weekly) o Workshops and requirements sessions (as scheduled) • All designated resources must maintain minimum 80% of requested availability during project duration • Vacation/absence coverage must be pre-arranged with IBM Project Manager • Resource substitutions require 5 business days´ noti...