Common use of Client Care Clause in Contracts

Client Care. 1. The Company is committed to providing the Client with a high-quality service. An essential part of that service is that the Company will communicate effectively with the Client so that they are kept informed of progress. 2. The Company maintains a full complaints procedure to which any complaint should first of all be addressed. If the matter is unable to be resolved to your satisfaction, you may refer it, in writing, to the Complaints Department, The Society of Will Writers, Chancery House, Whisby Way, Lincoln, LN6 3LQ. The Company complies with the Society’s Code of Practice of which a copy is available upon request. A Client satisfaction survey is available from your consultant upon request. The survey is also available online at I/ We accept the above terms of business and agree to abide by them and to be bound by them. We acknowledge that we have received a copy of this agreement. Signed Client 1: Print Name: Dated: Signed On behalf of the Company: Signed Client 2: Print Name: Dated: Signed On behalf of the Company: PERSONAL CLIENT AGREEMENT 15 TERMS OF BUSINESS SCHEDULE 1 - CANCELLATION NOTICE This Cancellation Notice is set out in the form required by Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If you wish to cancel the contract, you MUST DO SO IN A CLEAR STATEMENT and deliver personally or send (which may be by electronic mail) this to the Company at their address below. You may use this form if you want to but you do not have to.