Circuit Availability. During any calendar month in which Verizon fails to meet the Circuit Availability standard for a specific Customer circuit, and provided the conditions set forth in this SLA have been met, Customer is eligible to receive a credit applied against the MRC for all segments of the Wavelength Services circuit, including Local Access segments as applicable, identified on the order documentation, for the month during which the Service Level Standard was not met, as follows: Actual Monthly Circuit Availability Credits as a percent of Wavelength Services (including Local Access, as applicable) MRC 99.999% 99.99% 99.99% 99.9% 10% 99.9% 99.75% 20% 99.75% 99.5% 30% 10% 99.5% 99.0% 40% 20% 10% 99.0% 98.5% 70% 30% 20% 98.5% 98.2% 100% 40% 30% 98.2% 97.5% 70% 40% 97.5% 96.67% 100% 70% <96.67% 100%
Appears in 2 contracts