Common use of Cases Resolved Clause in Contracts

Cases Resolved. 9. Follow-up Surveys Based on the average volume of referrals and cases over the past three years, ContractorSUBRECIPIENT shall perform within the following ranges of service deliverables. However, there is no limit to the number of services provided under this contract and ContractorSUBRECIPIENT may exceed the following metrics. Services Target Metrics Intake/Problem Assessment 1,583 assessments Cases Opened 1,250 - 2,083 cases Proceedings Initiated 25 - 200 proceedings Cases Closed A minimum of 80% of cases opened Cases Resolved 833 – 1,667 cases Follow-up Surveys A minimum of 1 completed survey from 75% of cases opened Information and Referrals A minimum of 179 annually Public Education Presentations: -# of presentations 400 – 500 presentations -# of attendees 12,500 – 20,833 Educational Services Target Metrics Intake/Problem Assessment 1,900 assessments Cases Opened 1,600 cases Proceedings Initiated 1,500 proceedings Cases Closed 80% of cases opened (minimum) Cases Resolved 850 1250 cases Follow Up Surveys 1 completed survey from 75% of cases opened (minimum) Information & Referrals minimum 300 annually Public Education Presentations: -# of presentations 300 - 400 presentations -# of attendees 6,500 – 11,000

Cases Resolved. 9. Follow-up Surveys Based on the average volume of referrals and cases over the past three years, ContractorSUBRECIPIENT SUBRECIPIENT shall perform within the following ranges of service deliverables. However, there is no limit to the number of services provided under this contract and ContractorSUBRECIPIENT SUBRECIPIENT may exceed the following metrics. Services Target Metrics Metrics* Intake/Problem Assessment 1,583 800 assessments Deleted: 1,900 Cases Opened 1,250 - 2,083 600 cases Deleted: 1, Proceedings Initiated 25 - 200 proceedings Cases Closed A minimum of 80% of cases opened Cases Resolved 833 – 1,667 cases Follow-up Surveys A minimum of 1 completed survey from 75% of cases opened Information and Referrals A minimum of 179 annually Public Education Presentations: -# of presentations 400 – 500 presentations -# of attendees 12,500 – 20,833 Educational Services Target Metrics Intake/Problem Assessment 1,900 assessments Cases Opened 1,600 cases Proceedings Initiated 1,500 proceedings Cases Closed 80% of cases opened (minimum) Deleted: 1, Cases Resolved 275 - 400 cases Deleted: 850 - 1250 cases Follow Up Surveys 1 completed survey from complet 75% of cases c ed survey fromases opened Deleted: 250 (minimum) Deleted: 300 - 400 Information & Referrals minimum 300 100 annually Deleted: 6 Deleted: 10 Public Education Presentations: -# of presentations 300 250 - 400 325 presentations -# of attendees 6,500 3,000 – 11,0004,000 7* workshops Public Education Workshops

Cases Resolved. 9. Follow-up Surveys Based on the average volume of referrals and cases over the past three years, ContractorSUBRECIPIENT Contractor shall perform within the following ranges of service deliverables. However, there is no limit to the number of services provided under this contract and ContractorSUBRECIPIENT Contractor may exceed the following metrics. Services Target Metrics Services FY 17-18* (October 1, 2017 - June 30, 2018) FY 18-19 FY 19-20 Intake/Problem Assessment 1,583 906 assessments 1245 assessments 1,353 assessments Cases Opened 1,250 694 - 2,083 750 cases 954-1030cases 1,038- 1,120 cases Proceedings Initiated 25 592 - 200 645 proceedings Cases Closed A minimum of 80% of cases opened Cases Resolved 833 – 1,667 cases Follow844-up Surveys A minimum of 1 completed survey from 75% of cases opened Information and Referrals A minimum of 179 annually Public Education Presentations: 886 proceedings 885-# of presentations 400 – 500 presentations -# of attendees 12,500 – 20,833 Educational Services Target Metrics Intake/Problem Assessment 1,900 assessments Cases Opened 1,600 cases Proceedings Initiated 1,500 964 proceedings Cases Closed 80% of cases opened (minimum) 80% of cases opened (minimum) 80% of cases opened (minimum) Cases Resolved 850 1250 442 - 483 cases 626-665 cases 661-723 cases Follow Up Surveys 1 completed survey from 7550% of cases opened (minimum) 1 completed survey from 50% of cases opened (minimum) 1 completed survey from 50% of cases opened (minimum) Information & Referrals 120 minimum 300 for 9-month period 165minimum annually 180 minimum annually Public Education Presentations: -# of presentations 300 172 - 400 270 presentations 237-371presentations 258-404 presentations -# of attendees 6,500 – 11,0004,680 - 6,480 6428-8,900 6,989-9,677 ATTACHMENT E-3 DISPUTE RESOLUTION PROGRAM PERFORMANCE FY 2017-2020

Cases Resolved. 9. Follow-up Surveys Based on the average volume of referrals and cases over the past three years, ContractorSUBRECIPIENT Contractor shall perform within the following ranges of service deliverables. However, there is no limit to the number of services provided under this contract and ContractorSUBRECIPIENT Contractor may exceed the following metrics. Services Target Metrics Services FY 17-18* (October 1, 2017 - June 30, 2018) FY 18-19 FY 19-20 Intake/Problem Assessment 1,583 assessments 337 - 412 Assessments 450 - 550 Assessments 450 - 550 Assessments Cases Opened 1,250 337 - 2,083 cases 412 opened 000 - 000 Xxxxxx 000 - 000 Opened Proceedings Initiated 25 187 - 200 proceedings 412 Initiated 250 - 550 Initiated 250 - 550 Initiated Cases Closed A minimum of 270 - 330 (80% of cases opened opened) 360 - 440 (80% opened) 360 - 440 (80% opened) Cases Resolved 833 – 1,667 cases Follow-up 270 - 330 360 - 440 360 - 440 Follow Up Surveys A minimum of 1 completed survey from 253 - 309 (75% of cases opened opened) 338 - 413 (75% of opened) 338 - 413 (75% of opened) Information and & Referrals A minimum of 179 Minimum 187 per 9-month period Minimum 250 annually Minimum 250 annually Public Education PresentationsPresdentations: -# of presentations 400 – 500 presentations 150 - 225 200 - 300 200 - 300 -# of attendees 12,500 – 20,833 3,750 - 7,500 5,000 - 10,000 5,000 - 10,000 C. Educational Services Target Metrics Intake/Problem Assessment 1,900 assessments Cases Opened 1,600 cases Proceedings Initiated 1,500 proceedings Cases Closed 80% Workshops: Contractor will conduct the following number of cases opened (minimum) Cases Resolved 850 1250 cases Follow Up Surveys 1 completed survey from 75% of cases opened (minimum) Information & Referrals minimum 300 annually presentations: ATTACHMENT E DISPUTE RESOLUTION PROGRAM PERFORMANCE FY 2017-2020 Public Education Presentations: Presentations FY 17-# of 18* (October 1, 2017 - June 30, 2018) FY 18-19 FY 19-20 3 presentations 300 - 400 4 presentations -# of attendees 6,500 – 11,0004 presentations

Cases Resolved. 9. Follow-up Surveys Based on the average volume of referrals and cases over the past three years, ContractorSUBRECIPIENT Contractor shall perform within the following ranges of service deliverables. However, there is no limit to the number of services provided under this contract and ContractorSUBRECIPIENT Contractor may exceed the following metrics. Services Target Metrics Services FY 17-18* (October 1, 2017 - June 30, 2018) FY 18-19 FY 19-20 Intake/Problem Assessment 1,583 906 assessments 1,208 assessments 1,208 assessments Cases Opened 1,250 694 - 2,083 750 cases 926 - 1000 cases 926 - 1,000 cases Proceedings Initiated 25 592 - 200 645 proceedings Cases Closed A minimum of 80% of cases opened Cases Resolved 833 – 1,667 cases Follow-up Surveys A minimum of 1 completed survey from 75% of cases opened Information and Referrals A minimum of 179 annually Public Education Presentations: -# of presentations 400 – 500 presentations -# of attendees 12,500 – 20,833 Educational Services Target Metrics Intake/Problem Assessment 1,900 assessments Cases Opened 1,600 cases Proceedings Initiated 1,500 790 - 860 proceedings 790 - 860 proceedings Cases Closed 80% of cases opened (minimum) 80% of cases opened (minimum) 80% of cases opened (minimum) Cases Resolved 850 1250 442 - 483 cases 590 - 645 cases 590 - 645 cases Follow Up Surveys 1 completed survey from 7550% of cases opened (minimum) 1 completed survey from 50% of cases opened (minimum) 1 completed survey from 50% of cases opened (minimum) Information & Referrals 120 minimum 300 for 9-month period 160 minimum annually 160 minimum annually Public Education Presentations: -# of presentations 300 172 - 400 270 presentations 230 - 360 presentations 230 - 360 presentations -# of attendees 6,500 – 11,0004,680 - 6,480 6,240 - 8,640 6,240 - 8,640 ATTACHMENT E DISPUTE RESOLUTION PROGRAM PERFORMANCE FY 2017-2020