Case Priority Definitions Clause Samples

Case Priority Definitions i. A Priority 1 Issue occurs when the Appian Software is down in a production setting and no workaround exists, or the workaround is not feasible to implement due to the impact on Customer’s business. ii. A Priority 2 Issue occurs when Users are unable to operate the Core Functionality on a production instance of the Appian Software using the User’s then current username and password. Core Functionality means the ability using the Appian Software to: (i) load a designer interface; (ii) publish a generic process; (iii) launch a generic process (including accepting a generic task and entering a generic form); (iv) access a generic dashboard; or (v) run a generic report.
View SourceView Similar (3)
Case Priority Definitions. Upon contact from a Customer representative to NetApp Global Support Centre (“GSC”), NetApp GSC will create a case and begin problem diagnosis, fault isolation and troubleshooting based on case priority levels. If applicable, Customer and NetApp GSC may mutually determine or re-assign, a priority case level, in accordance with the case priority definitions following, for a reported incident. If Customer declares that a case for a reported incident is a “Priority 1” level, the GSC representative will work the case 24x7 provided that Customer provides the required level of access to the applicable Product and any necessary logistical assistance for site access as required by NetApp throughout the period of troubleshooting. Case priority levels are defined as follows:
View Source
Case Priority Definitions. Upon contact from a Customer representative to Q Associates, Q Associates will create a case and begin problem diagnosis, fault isolation and troubleshooting based on case priority levels. If applicable, Customer and Q Associates may mutually determine or re-assign, a priority case level, in accordance with the case priority definitions following, for a reported incident. If Customer declares that a case for a reported incident is a “Priority 1” level, the Q Associates representative will work the case 24x7 provided that Customer provides the required level of access to the applicable Product and any necessary logistical assistance for site access as required by Q Associates throughout the period of troubleshooting. Case priority levels are defined as follows:
View Source
Case Priority Definitions. Case Priority Definition
View Source

Related to Case Priority Definitions

  • Seniority Definition Seniority is the Layoff Service Date which is the date the employee began state service (except as a temporary appointee) as adjusted for break(s)-in-service. (See Letter of Agreement 70.00-09-179 in Appendix A).

  • Seniority Defined Seniority is defined as the total length of service in the bargaining unit as an employee, regardless of occupational change. Seniority shall be used as one of the factors in determining preference or priority for promotion, transfers, demotions, terminations and layoff caused by force reductions and recall. Seniority shall operate on a bargaining unit wide basis.

  • Key Definitions As used herein, the following terms shall have the following respective meanings:

  • Credit Agreement Definitions Unless otherwise defined herein or the context otherwise requires, terms used in this Pledge Agreement, including its preamble and recitals, have the meanings provided in the Credit Agreement.

  • Amendments to Equity Definitions (i) Section 12.6(a)(ii) of the Equity Definitions is hereby amended by (1) deleting from the fourth line thereof the word “or” after the word “official” and inserting a comma therefor, and (2) deleting the semi-colon at the end of subsection (B) thereof and inserting the following words therefor “or (C) the occurrence of any of the events specified in Section 5(a)(vii)(1) through (9) of the ISDA Master Agreement with respect to that Issuer.” (ii) Section 12.9(b)(i) of the Equity Definitions is hereby amended by (1) replacing “either party may elect” with “Dealer may elect” and (2) replacing “notice to the other party” with “notice to Counterparty” in the first sentence of such section.