Common use of Case Priority Definitions Clause in Contracts

Case Priority Definitions. i. A Priority 1 Issue occurs when the Appian Software is down in a production setting and no workaround exists, or the workaround is not feasible to implement due to the impact on Customer’s business. ii. A Priority 2 Issue occurs when Users are unable to operate the Core Functionality on a production instance of the Appian Software using the User’s then current username and password. Core Functionality means the ability using the Appian Software to: (i) load a designer interface; (ii) publish a generic process; (iii) launch a generic process (including accepting a generic task and entering a generic form); (iv) access a generic dashboard; or (v) run a generic report.

Case Priority Definitions. i. A Priority 1 Issue occurs when the Appian Software is down in a production setting and no workaround exists, or the workaround is not feasible to implement due to the impact on CustomerEnd User’s business. ii. A Priority 2 Issue occurs when Users are unable to operate the Core Functionality on a production instance of the Appian Software using the User’s then current username and password. Core Functionality means the ability using the Appian Software to: (i) load a designer interface; (ii) publish a generic process; (iii) launch a generic process (including accepting a generic task and entering a generic form); (iv) access a generic dashboard; or (v) run a generic report.