Calls to 9-1-1 Sample Clauses

Calls to 9-1-1. Digital Telephony 9-1-1 service has certain limitations relative to Enhanced 9-1-1 (E9-1-1) service that is generally available with landline or cable telephone service. With E9-1-1 service, the call is sent automatically to the appropriate emergency centre, and the caller’s telephone number and address are visible to the emergency centre operator. Certain call control functions are also available, such as automatic call-back. In contrast, when a 9-1-1 call is made using Digital Telephony service, the call is initially sent to a specialized call centre. The caller must provide his or her physical location to the specialized call centre operator, who transfers the call to the appropriate emergency centre. The caller must then be prepared to confirm his or her physical location and telephone number to the emergency centre operator. These steps can lengthen the time it takes to process a 9-1-1 call. Automatic call-back is also not available with Digital Telephony 9-1-1 service, which means that the caller should not hang up unless told to do so.
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