Common use of Callback Service Clause in Contracts

Callback Service. 1. A callback is defined as a service visit made by the Contractor which is not scheduled and which arises because the equipment has malfunctioned or has gone out of service owing to a fault condition. 2. Callback services will be provided 24 hours a day, seven days a week. 3. County may request callback service anytime during normal business hours, defined as Monday through Friday, 8:00 am to 4:30 pm (except scheduled holidays), at no additional cost. 4. Response time to a callback during normal business hours will 30 minutes; 5. For any callbacks outside of normal business hours, Contractor will absorb the straight time rate portion and bill the County for the overtime premium portion only, including for travel time. 6. Response time to a callback after normal business hours will be 60 minutes or less;

Callback Service. 1. A callback is defined as a service visit made by the Contractor which is not scheduled and which arises because the equipment has malfunctioned or has gone out of service owing to a fault condition. 2. Callback services will be provided 24 hours a day, seven days a week. 3. County may request callback service anytime during normal business hours, defined as Monday through Friday, 8:00 am to 4:30 pm (except scheduled holidays), at no additional cost. 4. Response time to a callback during normal business hours will 30 minutes; 5. For any callbacks outside of normal business hours, Contractor will absorb the straight time rate portion and bill ▇▇▇▇ the County for the overtime premium portion only, including for travel time. 6. Response time to a callback after normal business hours will be 60 minutes or less;