Call Management Process. The Supplier shall set up within its organization a unit in charge of recording and tracking all problem reports, inquires, or other types of calls received from the Bank.
Appears in 7 contracts
Sources: Contract for Acquisition, Implementation, Training and Maintenance of a Management Action Record System (Mars), Contract for Supply, Implementation, Training and Maintenance of an Integrated Health Information System, Contract for the Acquisition and Implementation of a Sector Benchmarking and Datamining System