Common use of Blank Clause in Contracts

Blank. The Contracting Body requires consistent adherence to the Service Level response times as per agreed KPI's, with effective and timely scalability to ensure that peaks in demand hourly / daily do not degrade service performance levels. ▇▇▇▇▇▇▇ has carefully studied the requirements for Lot 2 and has carried out a detailed risk assessment to ensure that its resources and processes, along with capital and IT infrastructure already meet all requirements associated with Lot 2 whilst continuing to deliver on ▇▇▇▇▇▇▇’▇ existing commitments. This assessment used ▇▇▇▇▇▇▇’▇ experience of successfully resourcing and delivering similar requirements for in excess of 200 clients contracted under the existing Buying Solutions Travel Frameworks agreements. A project plan was agreed and initiated to address the identified shortcomings. Work already undertaken includes: - development of IT infrastructure, specifically the transference of data and management systems to new servers providing massive increases in capacity. ▇▇▇▇▇▇▇ is capable of managing peak volumes greater in scale to the Contracting Body’s requirements without adversely affecting service levels; - relocation of servers allowing further expansion capabilities, more efficient power usage; - thorough testing, completed successfully. ▇▇▇▇▇▇▇ uses PacketTrap MSP to monitor and manage its IT infrastructure. PacketTrap issues alerts if IT resources are extended beyond a predefined limit, and produces a daily report with detailed analysis of IT infrastructure performance throughout the previous 24 hours. ▇▇▇▇▇▇▇’▇ existing staff members have an average of 11 years service with ▇▇▇▇▇▇▇. Most are trained across a range of disciplines enabling flexibility to move staff resource to varying roles to manage periods of peak demand. ▇▇▇▇▇▇▇ will recruit full-time, part-time and potentially short-term personnel to manage the increased business volumes and “pinch-points” during identified periods of heightened implementation, on-boarding and go-live. Recruitment plans are already in place to meet the anticipated demand flow. Additionally, ▇▇▇▇▇▇▇’▇ associate training company will provide staff resource at short notice. ▇▇▇▇▇▇▇’▇ ability to meet requirements is regularly reviewed throughout our relationship with the Contracting Bodies and any necessary actions taken to ensure requirements are continuously met. 299 Words