Basic Technical Support. The Company may provide limited basic technical support related to the usage of the Software, which may include internet-based support during business hours, and access to certain information online. The Company collects and links data about your software usage to your license so that the company can improve the technical support it provides to you. This software usage data is used by our support teams to troubleshoot support issues that you raise. For more information about the information the Company collects and how to opt out please refer to Clause 5 Data Privacy. Basic technical support does not include (i) training and educational support; (ii) the free providing of updates, upgrades or modified versions of the Software; (iii) support for versions which are either (i) older than the two (2) most recent versions of the Software or (ii) older than three (3) years, of which the Company does not guarantee the functionality; (iv) support in connection with third party software. You acknowledge that additional third- party software not approved by Company for use in connection with the Software may affect the performance of the Software.
Appears in 2 contracts
Sources: End User License Agreement, End User License Agreement