Technical Support Levels Clause Samples

Technical Support Levels. For the purposes of Section 7.2 above, “Level” means a certain class of service provided for the Licensee Products. Definitions are as follows:
View SourceView Similar (4)
Technical Support Levels. For the purposes of Section 7.3 above, "Level" means a certain class of service provided for the Palm Software. Definitions are as follows:
View SourceView Similar (2)
Technical Support Levels. The product technical support follows a multi-level support model of three levels: 1. Level 1 handles the majority of basic questions. 2. Level 2 supports customer during deployment and maintenance activities, such as installations and upgrades, and can troubleshoot product misbheaviors. 3. Level 3 is a specialized group of subject matter experts that perform complex event analysis on misbheaviors of the product able to provide quick workaround and hot fixes if necessary. The support levels are described in more detail below. Additional support levels and procedures can be agreed in writing as part of a service level agreement to suit customer requirements.
View SourceView Similar (2)
Technical Support Levels. For the purposes of Section 7.3 above, "Level" means a certain class of service provided for the JD Products. Definitions are as follows:
View Source
Technical Support Levels 
View SourceView Similar (6)

Related to Technical Support Levels

  • Technical Support State Street will provide technical support to assist the Fund in using the System and the Data Access Services. The total amount of technical support provided by State Street shall not exceed 10 resource days per year. State Street shall provide such additional technical support as is expressly set forth in the fee schedule in effect from time to time between the parties (the “Fee Schedule”). Technical support, including during installation and testing, is subject to the fees and other terms set forth in the Fee Schedule.

  • Technical Support Services 2.1 The technical support services (the "Services"): Party A agrees to provide to Party B the relevant services requested by Party B, which are specified in Exhibit 1 attached hereto ("Exhibit 1").

  • Minimum Customer Support Requirements for TIPS Sales Vendor shall provide timely and commercially reasonable support for TIPS Sales or as agreed to in the applicable Supplemental Agreement.

  • Product Support Partners may provide support for Products and other value-added services, and Partner is responsible for the performance of any services it provides. If Customer purchases Microsoft Support Services through a Partner, Microsoft will be responsible for the performance of those services subject to the terms of this Agreement.