Technical Support Levels Clause Samples
Technical Support Levels. For the purposes of Section 7.2 above, “Level” means a certain class of service provided for the Licensee Products. Definitions are as follows:
Technical Support Levels. For the purposes of Section 7.3 above, "Level" means a certain class of service provided for the Palm Software. Definitions are as follows:
Technical Support Levels. The product technical support follows a multi-level support model of three levels:
1. Level 1 handles the majority of basic questions.
2. Level 2 supports customer during deployment and maintenance activities, such as installations and upgrades, and can troubleshoot product misbheaviors.
3. Level 3 is a specialized group of subject matter experts that perform complex event analysis on misbheaviors of the product able to provide quick workaround and hot fixes if necessary. The support levels are described in more detail below. Additional support levels and procedures can be agreed in writing as part of a service level agreement to suit customer requirements.
Technical Support Levels. For the purposes of Section 7.3 above, "Level" means a certain class of service provided for the JD Products. Definitions are as follows:
Technical Support Levels