Basic Technical Support Sample Clauses
The Basic Technical Support clause defines the minimum level of technical assistance that a service provider will offer to the customer. Typically, this includes access to helpdesk services during standard business hours, support for troubleshooting common issues, and guidance on using the product or service. By outlining the scope and limitations of support, this clause ensures customers know what help is available and sets clear expectations, thereby reducing misunderstandings and disputes over support obligations.
Basic Technical Support. If You have purchased Basic Technical Support for the relevant Subscription Term, You will receive:
(i) free-of-charge access to electronic web-based self-help (i.e. Knowledge Base and other online tools), and
(ii) access to Technical Support by completing a Bug or Problem report form using iGrafx’ s online Service Desk. iGrafx will address requests on a reasonable efforts basis only and may not be able to resolve all problems or requests. iGrafx will provide Basic Technical Support for the Software only if it is used under appropriate operating conditions, and in conjunction with hardware systems, components and software operating systems for which it was designed; and,
(iii) Basic Technical Support is only available in selected countries and languages as specified by iGrafx. In North America, Basic Technical Support hours are Monday – Friday, 10:00 AM to 4:00 PM ET (Eastern Time) excluding iGrafx holidays. In Europe, Basic Technical Support hours are Monday – Friday, 10:00 AM to 4:00 PM CET (Central European time) excluding iGrafx holidays. Additional geographies may be covered by iGrafx or iGrafx authorized partners in their respective locations.
Basic Technical Support. Customer will receive:
(i) free-of-charge access to electronic web-based self- help (i.e. Knowledge Base and other online tools), and
(ii) access to Technical Support by completing a Bug or Problem report form using iGrafx’ s online Service Desk. iGrafx will address requests on a reasonable efforts basis only and may not be able to resolve all problems or requests. iGrafx will provide Basic Technical Support for the Cloud Services only if used under appropriate operating conditions, and in conjunction with hardware systems, components and software operating systems for which it was designed; and,
(iii) Basic Technical Support is only available in selected countries and languages as specified by iGrafx. In North America, Basic Technical Support hours are Monday – Friday, 10:00 AM to 4:00 PM ET (Eastern Time) excluding iGrafx holidays. In Europe, Basic Technical Support hours are Monday – Friday, 10:00 AM to 4:00 PM CET (Central European time) excluding iGrafx holidays. Additional geographies may be covered by iGrafx or iGrafx authorized partners in their respective locations.
Basic Technical Support. The Company may provide limited basic technical support related to the usage of the Software, which may include internet-based support during business hours, and access to certain information online. The Company collects and links data about your software usage to your license so that the company can improve the technical support it provides to you. This software usage data is used by our support teams to troubleshoot support issues that you raise. For more information about the information the Company collects and how to opt out please refer to Clause 5 Data Privacy. Basic technical support does not include
(i) training and educational support;
(ii) the free providing of updates, upgrades or modified versions of the Software;
(iii) support for versions which are either (i) older than the two (2) most recent versions of the Software or (ii) older than three (3) years, of which the Company does not guarantee the functionality;
(iv) support in connection with third party software. You acknowledge that additional third- party software not approved by Company for use in connection with the Software may affect the performance of the Software.
Basic Technical Support. During the Initial License Period and thereafter if you have subscribed to a Subscription Module giving you access to support services, the Company may directly or through a mandated third-party provide limited basic technical support related to the usage of the Software, which may include internet-based support during business hours, and access to certain information online. The Company collects and links data about your software usage to your license so that the company can improve the technical support it provides to you. This software usage data is used by our support teams to troubleshoot support issues that you raise. For more information about the information the Company collects and how to opt out please refer to Clause 5 Data Privacy. Basic technical support does not include
(i) training and educational support;
(ii) the free providing of updates, upgrades or modified versions of the Software;
(iii) support for Software Versions which are either (i) older than the two (2) most recent Software Versions or (ii) older than three (3) years, of which the Company does not guarantee the functionality;
(iv) support in connection with third party software. You acknowledge that additional third- party software not approved by Company for use in connection with the Software may affect the performance of the Software.
(v) On-site support.
Basic Technical Support. The Company may provide limited basic technical support related to the usage of the Software, which may include internet-based support during business hours, and access to certain information online. The Company collects and links data about your software usage to your license so that the company can improve the technical support it provides to you. This software usage data is used by our support teams to troubleshoot support issues that you raise. For more information about the information the Company collects and how to opt out please refer to Clause 5 Data Privacy. Basic technical support does not include
(i) training and educational support;
(ii) support for versions which are either older than the two (2) most recent versions of the Software;
(iii) support in connection with third party software. You acknowledge that additional third- party software not approved by Company for use in connection with the Software may affect the performance of the Software.