Availability AoDSL / EoDSL Sample Clauses

The 'Availability AoDSL / EoDSL' clause defines the conditions under which Asymmetric or Ethernet over Digital Subscriber Line services are considered available to the customer. It typically outlines the technical and operational parameters that must be met for the service to be deemed active, such as minimum bandwidth, uptime requirements, or the absence of major faults. This clause ensures both parties have a clear understanding of when the service is officially provided, helping to manage expectations and clarify when service level agreements or remedies may be triggered.
Availability AoDSL / EoDSL. An incident is an Outage when there is no data transport whatsoever possible on the connection and consequently all PVCs / VLANs stop functioning. With this Service there is reactive incident management. The Downtime starts the moment the Incident Report of the Customer is received by the CST. The Outage is considered to be solved, the moment data transport on the connection is possible again. • A SLA Gold or Platinum is only possible in combination with a CPE from and managed by Interconnect. • A SLA Platinum is, in addition, only possible in combination with a redundant connection (DSL/DSL, DSL/Optical fiber or a combination with a radio link) whereby DSL/DSL uses two different network suppliers. If one connection is unavailable, it qualifies as a class 2 incident. When both connections are unavailable, it qualifies as a class 1 incident (Outage). Interconnect supplies optical fiber connections on the networks of Eurofiber, KPN, Tele2, Ziggo and autonomously around the Interconnect datacenters. In addition, Interconnect also supplies Tele2 microwave radio links. This SLA guarantees the Availability of the connection. The here mentioned connection concerns the section from the broadband aggregator in the core network of Interconnect up to and including the NTU (equipment of the network supplier) on the end location (Customer location). Also see the figure below where these Demarcation Points are shown.
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Related to Availability AoDSL / EoDSL

  • Service Availability You understand that Service availability is at all times conditioned upon the corresponding operation and availability of the communication systems used in communicating your instructions and requests to the Credit Union. We will not be liable or have any responsibility of any kind for any loss or damage thereby incurred by you in the event of any failure or interruption of such communication systems or services resulting from the act or omission of any third party, or from any other cause not reasonably within the control of the Credit Union.

  • EPP service availability Refers to the ability of the TLD EPP servers as a group, to respond to commands from the Registry accredited Registrars, who already have credentials to the servers. The response shall include appropriate data from the Registry System. An EPP command with “EPP command RTT” 5 times higher than the corresponding SLR will be considered as unanswered. If 51% or more of the EPP testing probes see the EPP service as unavailable during a given time, the EPP service will be considered unavailable.

  • High Availability Registry Operator will conduct its operations using network and geographically diverse, redundant servers (including network-­‐level redundancy, end-­‐node level redundancy and the implementation of a load balancing scheme where applicable) to ensure continued operation in the case of technical failure (widespread or local), or an extraordinary occurrence or circumstance beyond the control of the Registry Operator. Registry Operator’s emergency operations department shall be available at all times to respond to extraordinary occurrences.

  • RDDS availability Refers to the ability of all the RDDS services for the TLD, to respond to queries from an Internet user with appropriate data from the relevant Registry System. If 51% or more of the RDDS testing probes see any of the RDDS services as unavailable during a given time, the RDDS will be considered unavailable.

  • System Availability Although we will try to provide continuous access to the Service, we cannot and do not guarantee that the Service will be available 100% of the time and will not be liable in the event Service is unavailable. Actual service or network performance is dependent on a variety of factors outside of our control. If you notify us within twenty-four (24) hours and we confirm an outage consisting of a period of two (2) hours in any calendar month, and not due to any service, act, or omission of you, a third party, your applications, equipment or facilities, or reasons outside of our control, you shall be eligible for a service credit. A service credit shall be computed as a pro-rated charge for one day of the regular monthly fees for the Service in the next monthly statement. Intermittent service outages for periods of less than two (2) hours are not considered service outages. Outages caused by routine scheduled maintenance are also not considered an outage. You shall receive advance notice no less than forty-eight (48) hours in advance of our scheduled maintenance. Scheduled maintenance will be performed between 12:00 a.m. and 6:00 a.m. CST.