Availability and Time To Repair. (TTR). In order for the outage to qualify for an SLA credit Customer must do the following:
Appears in 9 contracts
Samples: Level Agreement, Level Agreement, Level Agreement
Availability and Time To Repair. (TTR). In order for the outage Hard Outage to qualify for an SLA credit Customer must do the following:
Appears in 5 contracts
Samples: Level Agreement, Level Agreement, Level Agreement