Common use of Availability and Network TTR Credit Example Clause in Contracts

Availability and Network TTR Credit Example. ● Customer with Managed Global Network and Secure Gateway Retail & Remote OfficeRRO Back-up has 2 Network Outages on their port and Local Access on a customer site in Paris, France. ($1,588 MRC) Total outage of 630 minutes (or 10.5 hours) ● First Outage: 347 minutes. ● Second Outage: 283 minutes ● Calculation for Network Availability Total Network Outage of 630 minutes on a site with Managed Global Network with Secure Gateway RRO Back- Up/secondary connection and Off-Net Access in EMEA/Canada= 20% of MRC for month ● Calculation for Time to RepairTTR 1st outage – 5 hrs. 47 mins = 2% of MRC for month 2nd outage – 4 hrs. 43 mins = 2% of MRC for month Total credit – 4% of MRC for month ● Service Credit MRC on Access, PIP Port + Managed WAN = $1,588 Credit = 24% of MRC ($1,588) Total Dollar Value = $381.12

Availability and Network TTR Credit Example. ●  Customer with Managed Global Network and Secure Gateway Retail & Remote OfficeRRO Office Back-up has 2 Network Outages on their port and Local Access on a customer site in Paris, France. ($1,588 MRC) Total outage of 630 minutes (or 10.5 hours) ●  First Outage: 347 minutes. ●  Second Outage: 283 minutes ●  Calculation for Network Availability Total Network Outage of 630 minutes on a site with Managed Global Network with Secure Gateway SG RRO Back- Back-Up/secondary connection and Off-Net Access in EMEA/Canada= 20% of MRC for month ●  Calculation for Time to RepairTTR Repair 1st outage – 5 hrs. 47 mins = 2% of MRC for month 2nd outage – 4 hrs. 43 mins = 2% of MRC for month Total credit – 4% of MRC for month ●  Service Credit MRC on Access, PIP Port + Managed WAN = $1,588 Credit = 24% of MRC ($1,588) Total Dollar Value = $381.12

Availability and Network TTR Credit Example. ●  Customer with Managed Global Network and Secure Gateway Retail & Remote OfficeRRO Office Back-up has 2 Network Outages on their port and Local Access on a customer site in Paris, France. ($1,588 MRC) Total outage of 630 minutes (or 10.5 hours) ●  First Outage: 347 minutes. ●  Second Outage: 283 minutes ●  Calculation for Network Availability Total Network Outage of 630 minutes on a site with Managed Global Network with Secure Gateway SG RRO Back- Up/secondary connection Back-Up and Off-Net Access in EMEA/Canada= Global Tier A = 20% of MRC for month ●  Calculation for Time to RepairTTR Repair 1st outage – 5 hrs. 47 mins = 2% of MRC for month 2nd outage – 4 hrs. 43 mins = 2% of MRC for month Total credit – 4% of MRC for month ●  Service Credit MRC on Access, PIP Port + Managed WAN = $1,588 Credit = 24% of MRC ($1,588) Total Dollar Value = $381.12

Availability and Network TTR Credit Example. ● Customer with Managed Global Network and Secure Gateway Retail & Remote OfficeRRO RRO Back-up has 2 Network Outages on their port and Local Access on a customer site in Paris, France. ($1,588 MRC) Total outage of 630 minutes (or 10.5 hours) ● First Outage: 347 minutes. ● Second Outage: 283 minutes ● Calculation for Network Availability Total Network Outage of 630 minutes on a site with Managed Global Network with Secure Gateway RRO Back- Up/secondary connection and Off-Net Access in EMEA/Canada= 20% of MRC for month ● Calculation for Time to RepairTTR TTR 1st outage – 5 hrs. 47 mins = 2% of MRC for month 2nd outage – 4 hrs. 43 mins = 2% of MRC for month Total credit – 4% of MRC for month ● Service Credit MRC on Access, PIP Port + Managed WAN = $1,588 Credit = 24% of MRC ($1,588) Total Dollar Value = $381.12