Availability Allowance Types Sample Clauses
The 'Availability Allowance Types' clause defines the specific categories or methods by which service availability is measured and managed within an agreement. It typically outlines different types of allowances, such as scheduled maintenance windows, excused downtime, or permissible outages, and clarifies how each type affects the calculation of overall service uptime. By specifying these allowance types, the clause ensures both parties have a clear understanding of what constitutes acceptable service interruptions, thereby preventing disputes and setting realistic expectations for service performance.
Availability Allowance Types. There are three availability allowance types:
a) Availability - Where an employee is rostered to attend calls out of hours. Such an employee may be contacted direct to undertake the service and may be required to arrange additional support.