Common use of Associated Services Clause in Contracts

Associated Services. Jisc is a trusted technology advisor and ally of the education, public and third sectors. We provide best-in-class technology advice, engineering and support and work as part of your team to transfer knowledge at every step. As a not-for-profit membership organisation, we are an allied technology partner and we reinvest our profits back into the communities we earn them in. We see public cloud technology as a key enabler of a digital revolution in the sectors we serve. Our consultants, architects, engineers, developers and support staff are the best at what they do and are dedicated to delivering the best service possible whilst also transferring their knowledge and skills to our members and customers. Together, our services provide a full suite to support your use of public cloud services from start to finish. They can be taken in sequence to support your entire cloud journey or selected as needed to enhance just those parts of your programme where you need support. 5.1 Cloud Consultancy • Cloud Architectural Review – we provide advice on optimisation, cost control, performance enhancements, security improvements and service resilience • Cloud Strategy & Roadmap – we assess your IT estate and operating model before setting out a strategy for public cloud adoption 5.2 Cloud Professional Services • Cloud Design & Deployment – we develop high-level and low-level designs for new or re- architected uses of public cloud and we deploy and test them to your chosen platform using infrastructure as code • Cloud Migration – we provide technical and project management expertise to lift and shift existing services to public cloud • Office 365 Migration – we offer consultancy, implementation and project management expertise to support your migration to the Microsoft 365 suite of collaboration tools 5.3 Cloud Resell & Support • Managed AWS – we resell AWS and provide the day-to-day management and support for your AWS deployments • Managed Azure – we resell Microsoft Azure and provide the day-to-day management and support for your Azure deployments • Managed GCP – we resell Google Cloud Platform and provide the day-to-day management and support for your GCP deployments • Managed Database – we look after the day-to-day running, maintenance and backup of your public cloud databases • Managed Microsoft 365 – we resell Microsoft 365, help to optimise your use of Microsoft licencing, maintain a secure environment and ensure that you always have access to Microsoft Premier Support when you need it 5.4 Connectivity & Security • ▇▇▇▇▇ Cloud Connect – we provide high-capacity, resilient and secure access to AWS, Microsoft and Google via the ▇▇▇▇▇ Network • Govroam – we provide public sector staff with seamless access to roaming connectivity at participating sites across the UK • Managed Website Protection – we provide DDoS mitigation and Web Application Firewall (WAF) protection for your public-facing websites At every step of every engagement we aim to transfer our knowledge and skills to you because, by doing so, we will have a greater impact on society and become trusted and long-term allies. Our ultimate intention with all our services is to empower public and third sector organisations to become digitally independent. Annex 1: Managed Azure Pricing Our Managed Azure service pricing depends on whether you buy Azure through Jisc or through an EA or EES agreement and is typically made up of three components: • Azure consumption charges (the fee you pay for the Azure services you are using), including access to Microsoft Premier Support • A core managed service fee • Fees for any Service Options you are using The first of these will not appear if you are buying through an EA or EES agreement. We will invoice you on a monthly basis in £ in arrears. There is an on-boarding fee for the managed service if we are migrating from an existing provider depending on the size and complexity of the estate. This fee is not applicable if the environment has been built by us through our ‘Cloud Design and Deployment’ or the ‘Cloud Migration’ services. All service options are in addition to the core managed service. Azure consumption charges when bought from Jisc Access to Microsoft Premier Support Azure list price (ERP) Free Core managed service fee when Azure services bought from Jisc Core managed service fee when Azure services bought direct from Microsoft Free 15% of Azure consumption charge Enhanced Support VM management charge Azure SQL Database management charge General management charge Includes all 3 components: £50 per VM per month £5 per database per month 7% of Azure consumption

Associated Services. Jisc is a trusted technology advisor and ally of the education, public and third sectors. We provide best-in-class technology advice, engineering and support and work as part of your team to transfer knowledge at every step. As a not-for-profit membership organisation, we are an allied technology partner and we reinvest our profits back into the communities we earn them in. We see public cloud technology as a key enabler of a digital revolution in the sectors we serve. Our consultants, architects, engineers, developers and support staff are the best at what they do and are dedicated to delivering the best service possible whilst also transferring their knowledge and skills to our members and customers. Together, our services provide a full suite to support your use of public cloud services from start to finish. They can be taken in sequence to support your entire cloud journey or selected as needed to enhance just those parts of your programme where you need support. 5.1 Cloud Consultancy • Cloud Architectural Review – we provide advice on optimisation, cost control, performance enhancements, security improvements and service resilience • Cloud Strategy & Roadmap – we assess your IT estate and operating model before setting out a strategy for public cloud adoption adoption 5.2 Cloud Professional Services • Cloud Design & Deployment – we develop high-level and low-level designs for new or re- architected uses of public cloud and we deploy and test them to your chosen platform using infrastructure as code • Cloud Migration – we provide technical and project management expertise to lift and shift existing services to public cloud • Office 365 Migration – we offer consultancy, implementation and project management expertise to support your migration to the Microsoft 365 suite of collaboration tools 5.3 Cloud Resell & Support • Managed AWS – we resell AWS and provide the day-to-day management and support for your AWS deployments • Managed Azure – we resell Microsoft Azure and provide the day-to-day management and support for your Azure deployments • Managed GCP – we resell Google Cloud Platform and provide the day-to-day management and support for your GCP deployments • Managed Database – we look after the day-to-day running, maintenance and backup of your public cloud databases • Managed Microsoft 365 – we resell Microsoft 365, help to optimise your use of Microsoft licencing, maintain a secure environment and ensure that you always have access to Microsoft Premier Support when you need it 5.4 Connectivity & Security • ▇▇▇▇▇ Cloud Connect – we provide high-capacity, resilient and secure access to AWS, Microsoft and Google via the ▇▇▇▇▇ Network • Govroam – we provide public sector staff with seamless access to roaming connectivity at participating sites across the UK • Managed Website Protection – we provide DDoS mitigation and Web Application Firewall (WAF) protection for your public-facing websites At every step of every engagement we aim to transfer our knowledge and skills to you because, by doing so, we will have a greater impact on society and become trusted and long-term allies. Our ultimate intention with all our services is to empower education, public and third sector organisations to become digitally independent. Annex 1: Managed Azure AWS Pricing Our Managed Azure AWS service pricing depends on whether you buy Azure AWS through Jisc or through an EA or EES agreement and direct from AWS but is typically made up of three components: • Azure AWS consumption charges (the fee you pay for the Azure AWS services you are using), including access to Microsoft Premier AWS Business Support • A core managed service fee • Fees for any Service Options you are using The first of these will not appear if you are buying through an EA or EES agreementdirect from AWS. We strongly recommend you buy AWS Business Support so we can escalate calls to AWS on your behalf. We will invoice you on a monthly basis in £ in arrears. There is an on-boarding fee for the managed service if we are migrating from an existing provider depending on the size and complexity of the estate. This fee is not applicable if the environment has been built by us through our ‘Cloud Design and Deployment’ or the ‘Cloud Migration’ services. All service options are in addition to the core managed service. Azure AWS consumption charges when bought from Jisc Access to Microsoft Premier AWS Business Support Azure when bought from Jisc (mandatory) AWS list price AWS list price (ERP~10%) Free Core managed service fee charge when Azure AWS services bought from Jisc Core managed service fee charge when Azure AWS services bought direct from Microsoft AWS Free 155% of Azure AWS consumption charge Enhanced Support VM EC2 management charge Azure SQL Database RDS management charge General management charge Includes all 3 components: £50 per VM EC2 instance per month £5 per database RDS instance per month 7% of Azure consumptionAWS consumption Annual Security Review Undertaken on a T&M basis (typically 2 days effort) As per SFIA rate card Enhanced Anti-malware Excludes licensing costs of any third-party anti-malware software. £5 per EC2 instance per month Managed Backup Excludes licensing costs of any third-party backup software. £5 per EC2 or RDS instance per month Hybrid Solutions Quoted on an hours/month basis following requirements gathering As per SFIA rate card Enhanced Security Quoted on an hours/month basis following requirements gathering As per SFIA rate card Full details for all AWS consumption charges are available at ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇.▇▇▇/pricing/. All prices exclude VAT at current rate. All prices exclude travel and subsistence which is chargeable separately at cost. Special Terms Customers have the following responsibilities in relation to the service: • You must provide accurate contact and payment details on Managed AWS registration. • As referenced in Clause 7.8 of the Terms and Conditions for Jisc Cloud Services, the Managed AWS service is subject to additional terms that we are required to pass on by Amazon. These Amazon AWS terms prevail over the Terms and Conditions for Jisc Cloud Services terms for those elements of the service which are supplied by Amazon. These terms are set out below: • The AWS Customer License Terms, a separate agreement between you and Amazon Web Services, Inc., a current version of which is located here: ▇▇▇▇▇://▇▇-▇▇-▇▇▇▇- ▇.▇▇▇▇▇▇▇▇▇.▇▇▇/▇▇▇▇▇-▇▇▇▇▇▇▇▇/▇▇▇+▇▇▇▇▇▇▇▇+▇▇▇▇▇▇▇▇+▇▇▇▇▇▇▇+▇▇▇▇▇.▇▇▇ • The rights and restrictions located at ▇▇▇▇://▇▇▇.▇▇▇▇▇▇.▇▇▇/serviceterms, as updated by AWS from time to time, and as may be made available on any successor or related site designated by AWS • The terms and conditions of the AWS Customer Agreement located at ▇▇▇▇://▇▇▇.▇▇▇▇▇▇.▇▇▇/agreement/, where the rights and obligations of AWS shall be the rights and obligations of Jisc Services Limited • You must follow designated procedures for logging incidents and Change Requests. Service Definition 1 Summary Google Cloud Platform (GCP) is a suite of cloud computing services that runs on the same infrastructure that Google uses internally for its end-user products, such as Google Search, Gmail and YouTube. GCP offers compute, storage, networking, big data, machine learning and the internet of things (IoT), as well as cloud management, security and developer tools. Jisc is a Google Partner with extensive expertise in GCP allowing us to become your strategic business partner at any stage of cloud maturity. We can assist and facilitate procurement, design and delivery of GCP with a support wrapper and ongoing full life-cycle management. For clarity, flexibility and ease of consumption we have designed Managed GCP around a ‘core’ support service. Whilst this core service is designed for customers wishing to largely manage GCP environments for themselves, our pricing includes many additional benefits including patching, monitoring and consolidated billing. A key benefit is that the Jisc core support service costs no more than if you were to buy GCP services directly from Google. If you wish to extend the service further, we offer a range of service options that can be added at any time throughout the service period.

Associated Services. Jisc is a trusted technology advisor and ally of the education, public and third sectors. We provide best-in-class technology advice, engineering and support and work as part of your team to transfer knowledge at every step. As a not-for-profit membership organisation, we are an allied technology partner and we reinvest our profits back into the communities we earn them in. We see public cloud technology as a key enabler of a digital revolution in the sectors we serve. Our consultants, architects, engineers, developers and support staff are the best at what they do and are dedicated to delivering the best service possible whilst also transferring their knowledge and skills to our members and customers. Together, our services provide a full suite to support your use of public cloud services from start to finish. They can be taken in sequence to support your entire cloud journey or selected as needed to enhance just those parts of your programme where you need support. 5.1 Cloud Consultancy • Cloud Architectural Review – we provide advice on optimisation, cost control, performance enhancements, security improvements and service resilience • Cloud Strategy & Roadmap – we assess your IT estate and operating model before setting out a strategy for public cloud adoption 5.2 Cloud Professional Services • Cloud Design & Deployment – we develop high-level and low-level designs for new or re- architected uses of public cloud and we deploy and test them to your chosen platform using infrastructure as code • Cloud Migration – we provide technical and project management expertise to lift and shift existing services to public cloud • Office 365 Migration – we offer consultancy, implementation and project management expertise to support your migration to the Microsoft 365 suite of collaboration tools 5.3 Cloud Resell & Support • Managed AWS – we resell AWS and provide the day-to-day management and support for your AWS deployments • Managed Azure – we resell Microsoft Azure and provide the day-to-day management and support for your Azure deployments • Managed GCP – we resell Google Cloud Platform and provide the day-to-day management and support for your GCP deployments • Managed Database – we look after the day-to-day running, maintenance and backup of your public cloud databases • Managed Microsoft 365 – we resell Microsoft 365, help to optimise your use of Microsoft licencing, maintain a secure environment and ensure that you always have access to Microsoft Premier Support when you need it 5.4 Connectivity & Security • ▇▇▇▇▇ Cloud Connect – we provide high-capacity, resilient and secure access to AWS, Microsoft and Google via the ▇▇▇▇▇ Network • Govroam – we provide public sector staff with seamless access to roaming connectivity at participating sites across the UK • Managed Website Protection – we provide DDoS mitigation and Web Application Firewall (WAF) protection for your public-facing websites At every step of every engagement we aim to transfer our knowledge and skills to you because, by doing so, we will have a greater impact on society and become trusted and long-term allies. Our ultimate intention with all our services is to empower public and third sector organisations to become digitally independent. Annex 1: Managed Azure GCP Pricing Our Managed Azure GCP service pricing depends on whether you buy Azure GCP through Jisc or through an EA or EES agreement and direct from Google but is typically made up of three components: • Azure GCP consumption charges (the fee you pay for the Azure GCP services you are using), including access to Microsoft Premier GCP Production Support • A core managed service fee • Fees for any Service Options you are using The first of these will not appear if you are buying through an EA or EES agreementdirect from Google. We strongly recommend you buy GCP Production Support so we can escalate calls to Google on your behalf. We will invoice you on a monthly basis in £ in arrears. There is an on-boarding fee for the managed service if we are migrating from an existing provider depending on the size and complexity of the estate. This fee is not applicable if the environment has been built by us through our ‘Cloud Design and Deployment’ or the ‘Cloud Migration’ services. All service options are in addition to the core managed service. Azure GCP consumption charges when bought from Jisc Access to Microsoft Premier GCP Production Support Azure when bought from Jisc (mandatory) GCP list price (ERP) Free GCP list price Core managed service fee when Azure GCP services bought from Jisc Core managed service fee when Azure GCP services bought direct from Microsoft GCP Free 155% of Azure GCP consumption charge Enhanced Support VM Compute Engine (CE) management charge Azure Cloud SQL Database (CS) management charge General management charge Includes all 3 components: £50 per VM CE instance per month £5 per database CS instance per month 7% of Azure consumptionGCP consumption Annual Security Review Undertaken on a T&M basis (typically 2 days effort) As per SFIA rate card Enhanced Anti-malware Excludes licensing costs of any third-party anti-malware software. £5 per CE instance per month Managed Backup Excludes licensing costs of any third-party backup software. £5 per CE or CS instance per month Hybrid Solutions Quoted on an hours/month basis following requirements gathering As per SFIA rate card Enhanced Security Quoted on an hours/month basis following requirements gathering As per SFIA rate card Full details for all GCP pricing are available at ▇▇▇▇▇://▇▇▇▇▇.▇▇▇▇▇▇.▇▇▇/pricing. All prices exclude VAT at current rate. All prices exclude travel and subsistence which is chargeable separately at cost. Special Terms Customers have the following responsibilities in relation to the Service: • You must provide accurate contact and payment details on Managed GCP registration. • As referenced in Clause 7.8 of the terms and conditions for Jisc cloud services, the Managed GCP service is subject to additional terms that we are required to pass on by Google. These Google Cloud Platform Terms of Service prevail over the terms and conditions for Jisc cloud services terms for those elements of the service which are supplied by Google. These terms are set out below: • The rights and restrictions located at ▇▇▇▇▇://▇▇▇▇▇.▇▇▇▇▇▇.▇▇▇/terms, as updated by Google from time to time, and as may be made available on any successor or related site designated by Google • The terms and conditions of the Google Cloud Platform Terms of Service located at ▇▇▇▇▇://▇▇▇▇▇.▇▇▇▇▇▇.▇▇▇/terms, where the rights and obligations of Google shall be the rights and obligations of Jisc Services Limited • You must follow designated procedures for logging incidents and Change Requests.