Full Emergency Breakdown Service Clause Samples

Full Emergency Breakdown Service. 4.6.1.1. The Supplier shall provide a Full Emergency Breakdown Service, under this Framework Agreement, either directly or via a Sub- Contractor arrangement, to Contracting Authorities specified vehicle locations including but not limited to: a. roadside assistance – 24 hours roadside assistance, 365 days a year (366 days in a leap year) b. Contracting Authorities premises and/or Contracting Authorities personnel home address - 24 hours recovery, 365 days a year (366 days in a leap year) 4.6.1.2. The Supplier shall ensure its mobile technicians are trained to the highest standards following Good Industry Practice. 4.6.1.3. The Supplier shall offer a Full Emergency Breakdown Service dedicated telephone helpdesk service which shall be available 24 hours a day, 365 days (366 days in a leap year) and not routed to an answer machine. 4.6.1.4. The Supplier shall ensure the Contracting Authorities fleet manager or equivalent is informed of the process for the Contracting Authorities to access the Full Emergency Breakdown Service at the Call Off Stage. 4.6.1.5. The Supplier shall ensure the arrival of the Full Emergency Breakdown Service at the Contracting Authorities vehicle location is within 2 hours from the initial request of receiving the call, unless informed differently by the Supplier (or Sub-Contractor) when calling through to the Full Emergency Breakdown Service. 4.6.1.6. The Supplier shall ascertain and prioritise Full Emergency Breakdown Service calls from lone female and/or Vulnerable Drivers. 4.6.1.7. The Supplier shall provide to the caller for the requirement of the Full Emergency Breakdown Service, a Single Unique Reference number to be quoted in all communications. 4.6.1.8. The Supplier shall, where the original Tyre is unable to be repaired or replaced, under this Framework Agreement, provide the transfer and onward movement of loads/passengers/vehicle to a point specified by the Contracting Authorities. Onward journey to start within 2 hours of the Full Emergency Breakdown Service arriving at the Contracting Authorities vehicle location. 4.6.1.9. The Supplier shall ensure, if the vehicle cannot be moved onward, it seeks approval from the Contracting Authorities that they are able to move the vehicle onward to either the required destination or a location specified by the Contracting Authorities, so the Supplier (or Sub-Contractor) is able to close out the Single Unique Reference number for the Full Emergency Breakdown Service. 4.6.1.10. The Sup...