Common use of ASP Services Clause in Contracts

ASP Services. The following are the ASP Services to be provided to Client by FIS under this Schedule, for the ASP Hosted Applications listed in Appendix A: 11.1. Production Support – Application Services shall consist of the following: 11.1.1. Respond and investigate all Incidents that appear to be caused by ASP Hosted Applications Defect that require immediate response regardless of severity level; escalate as appropriate. Specifics are stated in Exhibit B. 11.1.2. Resolution of severity level 1 and 2 Incidents according to Service Levels set forth in Exhibit B. 11.1.3. Year‑end or other unique calendar event processing as mutually agreed. 11.1.4. ASP Hosted Applications performance monitoring and tuning. 11.1.5. ASP Hosted Applications testing required for hardware, operating system and Third Party Software changes at the Installation Site. 11.1.6. Management and execution of Change Control Process for the ASP Hosted Applications.

ASP Services. The following are the ASP Services to be provided to Client by FIS under this Schedule, for the ASP Hosted Applications listed in Appendix A: 11.1. Production Support – Application Services shall consist of the following: 11.1.1. Respond and investigate all Incidents that appear to be caused by ASP Hosted Applications Defect that require immediate response regardless of severity level; escalate as appropriate. Specifics are stated in Exhibit B. 11.1.2. Resolution of severity level 1 and 2 Incidents according to Service Levels set forth in Exhibit B. 11.1.3. Year‑end or other unique calendar event processing as mutually agreed. 11.1.4. ASP Hosted Applications performance monitoring and tuning. 11.1.5. ASP Hosted Applications testing required for hardware, operating system and Third Party Software changes at the Installation Site. 11.1.6. Management and execution of Change Control Process for the ASP Hosted Applications. 11.1.7. Test regions and support to allow the Client to perform user acceptance testing on changes to the ASP Hosted Applications before they are migrated to production. 30 day lead time will be provided for testing.