Common use of Application Support Clause in Contracts

Application Support. Supplier agrees to provide Intel with: A. Qualified telephone support available for Software and applications inquiries, with responses provided within [*]. Supplier's hotline telephone number is: ----------------------------- B. Supplier's best efforts to verify any Software error within [*] after receiving notification of the error by Intel. If Supplier requires a test case to verify a Software error, Supplier shall verify the error within [*] after receipt of a test case from Intel. [*] CERTAIN INFORMATION ON THIS PAGE HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED PORTIONS. C. On-site visits for applications support within [*] business days when an on-site visit is required to remedy any Software error(s) due to non- compliance with Supplier's performance specifications described in Addendum "B." D. Supplier's Software application models, Updates and Upgrades as they become available. E. If Supplier decides to cease production and/or support for any Software, Supplier shall promptly notify Intel and provide a Software conversion methodology to any new or replacement product(s) Supplier will offer. Upon Supplier's discontinuance of the Software offering, Supplier will either continue to fully support the current Software for as long as Intel uses the Software, or convert Intel over to use of the replacement product(s) at no additional charge.