Support Structure Clause Samples
The Support Structure clause defines the obligations and standards for providing physical or technical infrastructure necessary to support a project or service. This may include requirements for installing, maintaining, or upgrading equipment such as scaffolding, cabling, server racks, or other foundational elements. By clearly outlining responsibilities and expectations, the clause ensures that all parties understand who is accountable for the support systems, thereby minimizing disputes and ensuring smooth project execution.
Support Structure. PowerSchool Application Support employs a tiered structure. Each level is defined as follows and includes support for English, Spanish, and French languages. Tier 0 Technical Support Consists of the PowerSchool LICENSED PRODUCTS Administrators at each of the school districts / school boards. These Administrators have access to the customer portal knowledgebase. 80 to 90% of all potential issues may be resolved with the documentation contained on the Customer Portal. Tier 1 Application Support Performs the initial investigation on all inbound technical support requests. The Service Provider fully trains the Tier 1 team to diagnose and resolve most issues; however, they will escalate to a Tier 2 Senior Support Specialist if they are unable to provide a resolution. 70 to 80% of submitted cases are typically resolved within Tier 1.
Support Structure. In addition to the above Consortium Bodies the Consortium shall appoint four Value Chain Supervisors to oversee the sectorial and value chain approach and cross-cutting areas and an Advisory Board consisting of a group of stakeholders and experts providing advice, guidance and recommendations regarding scientific, industry and policy-related issues. A data protection officer (DPO) will be appointed to ensure compliance with the General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) and an Independent Ethics Advisor will be appointed to monitor the ethics issues involved in the project and how they are handled. Those persons who are appointed to one of these support structures will need to sign a non- disclosure agreement in line with the provisions laid down in Section 11.
Support Structure. If relevant:
Support Structure. IT will provide a secure and stable environment for the enterprise GIS data. IT System Support department will provide system administration for the enterprise GIS system. Provide computing and disk storage resources. Maintain computing resources and operating system software; apply patches, hot fixes and service packs. Provide backup and recovery for hosted enterprise GIS data. Perform system monitoring functions (space, performance, system logs). Provide 24x7 support. IT Data Base Management System (DBMS) group will provide Data Base Administration support for the enterprise GIS system. Oracle database support for the enterprise GIS data. Provide Production database monitoring 24x7. Provide backup and recovery of database components. Provide system level Data Base Administrator (DBA) support. Work with the Enterprise GIS Team to maintain the enterprise GIS application software; apply new releases and security patches. IT Information Resource Management (IRM) group will provide security for the enterprise GIS system. Is available M-F, 8 am – 5 pm Create Oracle Client accounts for the GIS data owners. Create and modify Oracle roles. Create new Oracle users and grant permissions.
Support Structure. SUPPORT will be provided and scheduled in a reasonable manner, providing A123 with reasonable time to provide appropriate resources without significant disruption to A123's business.