Support Structure Sample Clauses

Support Structure. PowerSchool Application Support employs a tiered structure. Each level is defined as follows and includes support for English, Spanish, and French languages. Support Tier Description Tier 0 Technical Support Consists of the PowerSchool LICENSED PRODUCTS Administrators at each of the school districts / school boards. These Administrators have access to the customer portal knowledgebase. 80 to 90% of all potential issues may be resolved with the documentation contained on the Customer Portal. Tier 1 Application Support Performs the initial investigation on all inbound technical support requests. The Service Provider fully trains the Tier 1 team to diagnose and resolve most issues; however, they will escalate to a Tier 2 Senior Support Specialist if they are unable to provide a resolution. 70 to 80% of submitted cases are typically resolved within Tier 1.
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Support Structure. In addition to the above Consortium Bodies the Consortium shall appoint four Value Chain Supervisors to oversee the sectorial and value chain approach and cross-cutting areas and an Advisory Board consisting of a group of stakeholders and experts providing advice, guidance and recommendations regarding scientific, industry and policy-related issues. A data protection officer (DPO) will be appointed to ensure compliance with the General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) and an Independent Ethics Advisor will be appointed to monitor the ethics issues involved in the project and how they are handled. Those persons who are appointed to one of these support structures will need to sign a non- disclosure agreement in line with the provisions laid down in Section 11.
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Support Structure. If relevant: [CONTACT is invited to participate in SPHERE’S Support Structure]. CONTACT’s Emotional Support is [ ]. CONTACT’s Stretch Support is [ ]. CONTACT’s Check In Support is [ ]. [Please note, that CONTACT shall be allowed to take part in any of SPHERE’s Meetings, including Sweat Lodge Meetings though attendance is not required.]
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Support Structure. IT will provide a secure and stable environment for the enterprise GIS data. IT System Support department will provide system administration for the enterprise GIS system. Provide computing and disk storage resources. Maintain computing resources and operating system software; apply patches, hot fixes and service packs. Provide backup and recovery for hosted enterprise GIS data. Perform system monitoring functions (space, performance, system logs). Provide 24x7 support. IT Data Base Management System (DBMS) group will provide Data Base Administration support for the enterprise GIS system. Oracle database support for the enterprise GIS data. Provide Production database monitoring 24x7. Provide backup and recovery of database components. Provide system level Data Base Administrator (DBA) support. Work with the Enterprise GIS Team to maintain the enterprise GIS application software; apply new releases and security patches. IT Information Resource Management (IRM) group will provide security for the enterprise GIS system. Is available M-F, 8 am – 5 pm Create Oracle Client accounts for the GIS data owners. Create and modify Oracle roles. Create new Oracle users and grant permissions.
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Support Structure. SUPPORT will be provided and scheduled in a reasonable manner, providing A123 with reasonable time to provide appropriate resources without significant disruption to A123's business.
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Related to Support Structure

  • Master Feeder Structure If permitted by the 1940 Act, the Board of Trustees, by vote of a majority of the Trustees, and without a Shareholder vote, may cause the Trust or any one or more Series to convert to a master feeder structure (a structure in which a feeder fund invests all of its assets in a master fund, rather than making investments in securities directly) and thereby cause existing Series of the Trust to either become feeders in a master fund, or to become master funds in which other funds are feeders.

  • Agreement Structure 2.1 An “Agreement” hereunder shall consist of this Master Agreement, the Schedule, and their applicable attachments and represents the complete and exclusive agreement between the Parties regarding the subject matter of the Schedule, and replaces any prior oral or written communications between the Parties relating thereto. Each Lease is effective when the Schedule containing such Lease is executed by the Parties thereto.

  • Payment Structure You must pay the fees listed on the relevant Services Order. Subscription payments will be structured differently based on the term you select from the three options below and the payment structure will be set forth in the Services Order. The fees identified in the Services Order are exclusive of shipping fees, and you will pay the shipping fees (if applicable) identified in the invoice.

  • Credit Structure To obtain a credit, Customer must open a Trouble Ticket in accordance with the “Process for Customer to Apply for SLA Credits” section below. Verizon will work with Customer to confirm that a DDR issue exists with the Core Network and repair the problem(s), as applicable. Once Verizon confirms that the DDR on the Core Network for a specific Customer E-Line EVC connection does not comply with this Service Level Standard, Verizon will have thirty (30) calendar days from the opening of the Trouble Ticket to address the Service Issue and close the applicable Trouble Ticket before Customer may be eligible for SLA credits. If, after thirty (30) calendar days of opening the Trouble Ticket, the DDR Service Level Standard issue is not corrected, but has been agreed to as a Service Issue, Customer may qualify for credits.

  • Changes to Fee Structure In the event of Listing, the Company and the Advisor shall negotiate in good faith to establish a fee structure appropriate for a perpetual-life entity.

  • Management Structure Describe the overall management approach toward planning and implementing the contract. Include an organization chart for the management of the contract, if awarded. 3.2

  • Fee Structure In consideration of Consultant providing services, Municipality shall pay Consultant for Services performed in accordance with Exhibit A – List of Services and Fee Schedule.

  • Governance Structure The Academy shall be organized and administered as a Michigan nonprofit corporation under the direction of the Academy Board and pursuant to the governance structure as set forth in the Bylaws. The Academy’s Board of Directors shall meet monthly unless another schedule is mutually agreed upon by the President and the Academy. The Academy shall not delegate this duty of organization and administration of the Academy without the express affirmative consent of the University.

  • Change in Structure Except as expressly permitted under Section 5.3, no Credit Party shall, and no Credit Party shall permit any of its Subsidiaries to amend any of its Organization Documents in any respect materially adverse to an Agent (in its capacity as such) or Lenders (in their capacities as such).

  • PRICING STRUCTURES Licenses and Support Services for the Licensed Programs to which this OST applies are granted according to the pricing structures mentioned in the related Transaction Document. Standard pricing structures are defined in the section “DEFINITIONS” of this OST, even though those pricing structures may not be applicable to the DS Offerings to which this OST applies. Other pricing structures may be made available on a case-by-case basis.

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