Support Structure Clause Samples

The Support Structure clause defines the obligations and standards for providing physical or technical infrastructure necessary to support a project or service. This may include requirements for installing, maintaining, or upgrading equipment such as scaffolding, cabling, server racks, or other foundational elements. By clearly outlining responsibilities and expectations, the clause ensures that all parties understand who is accountable for the support systems, thereby minimizing disputes and ensuring smooth project execution.
Support Structure. PowerSchool Application Support employs a tiered structure. Each level is defined as follows and includes support for English, Spanish, and French languages. Tier 0 Technical Support Consists of the PowerSchool LICENSED PRODUCTS Administrators at each of the school districts / school boards. These Administrators have access to the customer portal knowledgebase. 80 to 90% of all potential issues may be resolved with the documentation contained on the Customer Portal. Tier 1 Application Support Performs the initial investigation on all inbound technical support requests. The Service Provider fully trains the Tier 1 team to diagnose and resolve most issues; however, they will escalate to a Tier 2 Senior Support Specialist if they are unable to provide a resolution. 70 to 80% of submitted cases are typically resolved within Tier 1.
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Support Structure. In addition to the above Consortium Bodies the Consortium shall appoint four Value Chain Supervisors to oversee the sectorial and value chain approach and cross-cutting areas and an Advisory Board consisting of a group of stakeholders and experts providing advice, guidance and recommendations regarding scientific, industry and policy-related issues. A data protection officer (DPO) will be appointed to ensure compliance with the General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) and an Independent Ethics Advisor will be appointed to monitor the ethics issues involved in the project and how they are handled. Those persons who are appointed to one of these support structures will need to sign a non- disclosure agreement in line with the provisions laid down in Section 11.
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Support Structure. If relevant:
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Support Structure. IT will provide a secure and stable environment for the enterprise GIS data. IT System Support department will provide system administration for the enterprise GIS system. Provide computing and disk storage resources. Maintain computing resources and operating system software; apply patches, hot fixes and service packs. Provide backup and recovery for hosted enterprise GIS data. Perform system monitoring functions (space, performance, system logs). Provide 24x7 support. IT Data Base Management System (DBMS) group will provide Data Base Administration support for the enterprise GIS system. Oracle database support for the enterprise GIS data. Provide Production database monitoring 24x7. Provide backup and recovery of database components. Provide system level Data Base Administrator (DBA) support. Work with the Enterprise GIS Team to maintain the enterprise GIS application software; apply new releases and security patches. IT Information Resource Management (IRM) group will provide security for the enterprise GIS system. Is available M-F, 8 am – 5 pm Create Oracle Client accounts for the GIS data owners. Create and modify Oracle roles. Create new Oracle users and grant permissions.
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Support Structure. SUPPORT will be provided and scheduled in a reasonable manner, providing A123 with reasonable time to provide appropriate resources without significant disruption to A123's business.
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Related to Support Structure

  • Master Feeder Structure If permitted by the 1940 Act, the Board of Trustees, by vote of a majority of the Trustees, and without a Shareholder vote, may cause the Trust or any one or more Series to convert to a master feeder structure (a structure in which a feeder fund invests all of its assets in a master fund, rather than making investments in securities directly) and thereby cause existing Series of the Trust to either become feeders in a master fund, or to become master funds in which other funds are feeders.

  • Agreement Structure This Agreement includes Part 1 - General Terms, Part 2 - Country-unique Terms (if any), the LI, and the ▇▇▇ and is the complete agreement between Licensee and Lenovo regarding the use of the Program. It replaces any prior oral or written communications between Licensee and Lenovo concerning Licensee’s use of the Program. The terms of Part 2 may replace or modify those of Part 1. To the extent of any conflict, the LI prevails over both Parts.

  • Payment Structure You must pay the fees listed on the relevant Services Order. Subscription payments will be structured differently based on the term you select from the three options below and the payment structure will be set forth in the Services Order. The fees identified in the Services Order are exclusive of shipping fees, and you will pay the shipping fees (if applicable) identified in the invoice.

  • Credit Structure If the PTD Service Level Standard is not met, it is a Service Issue and is considered a Service Restoration Priority 2. If the PTD metric for a pair of Customer Connections or Customer Sites is not being met, Customer may be eligible for a credit. To obtain a credit, a trouble ticket must be opened with Verizon when a PTD Service Level Standard is not being met or if a Service Issue is identified. Verizon will work with Customer to confirm that a PTD issue exists and repair the problem(s), as applicable. Once Verizon confirms that the PTD Service Level Standard is not being met, Verizon will have 30 calendar days to repair the Service to meet the PTD Service Level Standard and close the applicable trouble ticket, and in such an event, Customer will not be eligible for a credit. If, after 30 calendar days of opening the trouble ticket, the PTD Service Level Standard continues to not be met, Customer will qualify for a credit. Customer’s measurement of PTD prior to opening a trouble ticket may be considered by Verizon in determining the need to repair the Service. Packet Transit Delay (PTD) 20% 5.4.4.1 Service Issues occur between pair Ports of the Private IP Network. Consequently, two Customer connections will be impacted by each Service Issue. For Service Issue Service Level Standard credit purposes, the MRC will be defined as the average of the MRCs for each of the two impacted Customer Connections.

  • Changes to Fee Structure In the event of Listing, the Company and the Advisor shall negotiate in good faith to establish a fee structure appropriate for a perpetual-life entity.