Application Support. 1. Marvell will directly support its customers on any electrical, thermal and quality related issues.
Application Support. Supplier agrees to provide Intel with:
Application Support. Digimarc shall, using the Hotline, answer questions from Licensee related to the use of [**] and resolve problems with [**] which do not require changes to [**].
Application Support. The Service Provider shall provide application support of the Technology and Services, including ensuring the Technology functions at all times in accordance with the functional specification and any software modifications (including interfaces), answering all questions about functionality, resolving defects (bugs). The Service Provider shall also maintain and upgrade servers with patches, performance and security updates, and hardware updates. All such support shall be provided in accordance with the service level agreement below: Uptime The Service Provider shall have systems fully operable at a minimum of 99.5% of the time per quarter excluding scheduled downtime for upgrades, operating system patches or other required updates. Scheduled Downtime The Service Provider shall provide reasonable notice to the Customer, as applicable, of any scheduled downtime for upgrade or maintenance. Scheduled downtime shall be performed after 8:00 p.m. and before midnight on Thursdays. Scheduled downtime shall be performed in less than 2 hours unless extraordinary circumstances occur.
Application Support. Licensee agrees FairCom shall have no obligation to provide support for Licensee Applications or to provide support directly to Users of the Application.
Application Support. Licensor shall provide Licensee up to eight (8) man hours per week of technical applications support during the Term for the purpose of solving potential applications problems via telephone calls, facsimile transmission and electronic mail at numbers and addresses established by Licensor and at on-site meetings at Licensee premises, as necessary. Licensee shall notify Licensor of any restrictions or limitation as to the number and identity of employees of Licensee as are authorized by Licensee to use such support services. Licensor agrees that it will evaluate all Licensee Products that include Licensed Technology at Licensor's lab and provide a summary report to Licensee of the result of such evaluation.
Application Support. Immersion shall cooperate with Samsung to define Current Haptic Applications for bundling with Licensed TouchSense Devices, which applications may include but may not be limited to alerts, menu or user interface effects, calling cues, power on/off effects, games and incoming call effects, in each case, to the extent such applications are Current Haptic Applications. Subject to the restrictions set forth in this Agreement, all work performed under this Section 4.2 shall be subject to the cooperation rules set forth in Section 2 of Exhibit C.
Application Support. 6.1 With effect from delivery of the Licensed Programs and for the duration of the Service Level Agreement, the Company, shall in consideration of the Licence Fee and Support Charges, provide Application Support in accordance with the terms of the Service Level Agreement.
Application Support. 3.4.1. “Support” Defined. Support shall consist of internet assistance to Customer with respect to use of the Application and to resolve Defects through access to a website that may include any of the following: a knowledge base, online case tracking, frequently asked questions, Updates, and Documentation. Support will be available from 9:00 am to 6:00 pm, U.S. Eastern Time, Monday through Friday, excluding holidays. Unless otherwise designated by Upland, Customer should access the website described on the Sales Order.
Application Support. Supplier agrees to provide Intel with: -------------------- A. Qualified telephone support available for Software and applications inquiries, with responses provided within one (1) business day. Supplier's hotline telephone number is: (000) 000-0000. --------------- B. Supplier's commercially reasonable efforts to verify any Software error within ten (10) business days after receiving notification of the error by Intel. If Supplier requires a test case to verify a Software error, Supplier shall verify the error within one (1) business day after receipt of a test case from Intel. C. On-site visits for applications support within two (2) business days when an on-site visit is required to remedy any Software error(s) due to non- compliance with Supplier's performance specifications described in Addendum B. D. If Supplier decides to cease production and/or support for any Software, Supplier shall promptly notify Intel and provide (to the extent it exists) a Software conversion methodology to any new or replacement product(s) Supplier will offer. Upon Supplier's discontinuance of the Software offering, Supplier will continue to fully support the current Software for a period of time ninety (90) days.
