Application Maintenance Services Clause Samples
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Application Maintenance Services. AMS includes all activities required to maintain and support application functionality. These typically include the following: • Incident / Problem management: management of application incidents / problems and functionality issues • User support and advice requests / queries (excluding formal training sessions) • Application monitoring and health checks • Installation of application patches or upgrades • Raising SRs with Oracle for problems identified as requiring assistance from Oracle in relation to the specified applications The Supplier can also provide systems administration resources for the application as an additional service. Tasks may include: • Creating new users and maintaining user access rights within the application • Managing the application environment • Adding codes and other tasks to administer the application for the Customer
Application Maintenance Services. Covansys will provide the following Application Maintenance Services using approved enterprise-level tools (e.g. Productivity and Management Tools) and Critical Processes adhering to Approved Service and Priority Levels. All problems will be initiated and logged through the Help Desk. Refer to Schedule A.4.13 for a description of the Problem Management process. Routine maintenance is initiated through the Service Request Management process and includes: • Application software and/or table changes requested by SIRVA, which do not add new features or functionality to the application; • Application software and/or table changes requested by SIRVA, which do not remove existing features or functionality from the application; • Application testing and implementation of vendor-supplied patches, fixes and updates for vendor-supported applications, excluding major upgrades; • Application maintenance, testing and implementation to support infrastructure updates and upgrades, including but not limited to, updates to servers, operating system software, utility software, databases, network and desktops; • Documentation maintenance necessitated by these application changes; • Small ad hoc extract requests, application software enhancements and report runs. Project Management services for Problem Management and Application Maintenance (Routine) activities include: • Monitoring and reporting on Service Level Agreement compliance, resolution compliance, proposed corrective action, suggested process improvements, issues and concerns; • Monitoring and reporting on project milestones, deliverables, schedules, costs and issues; • Support staff development and training.
Application Maintenance Services. “Application Maintenance Services” are those Functions associated with the maintenance and repair of Software, including performing break-and-fix activities, implementing commercial product patches, bug fix, service pack, and performing application Software upgrades.
Application Maintenance Services. (i) Perot Systems shall ▇▇▇▇▇ain the CalPX Proprietary Software and Perot Systems Softwa▇▇ ▇▇entified in Part A and Part C, respectfully, of Schedule 4.1. Perot Systems shall ▇▇▇▇ no obligation to maintain any other software programs, except as agreed in accordance with the Change Control Procedure.
Application Maintenance Services