Common use of Applicable Service Credits Clause in Contracts

Applicable Service Credits. If we fail to provide the Monthly Uptime Percentage or Performance Standard, you will be entitled to apply for the applicable Service Credit described below. F5 Cloud Services (DNS, DNS Load Balancer, and Essential App Protect) Monthly Uptime Percentage or Performance Standard Service Credit Less than 99.9% but greater than 99.0% 10% reduction in your monthly fees Less than 99.0% 30% reduction in your monthly fees F5 Silverline - Web Application Firewall (WAF) Service Monthly Uptime Percentage or Performance Standard Service Credit Service Outage greater than 60 consecutive seconds 2 days added as an extension to the current Service Term Service Outage greater than 60 consecutive minutes 5 days added as an extension to the current Service Term Service Outage greater than 24 consecutive hours 10 days added as an extension to the current Service Term Initial Incident Response: 15 minutes 1 day added as an extension to the current Service Term F5 Silverline ʹShape Defense Service Monthly Uptime Percentage or Performance Standard Service Credit Service Outage greater than 60 consecutive seconds 2 days added as an extension to the current Service Term Service Outage greater than 60 consecutive minutes 5 days added as an extension to the current Service Term Service Outage greater than 24 consecutive hours 10 days added as an extension to the current Service Term Initial Incident Response: 15 minutes 1 day added as an extension to the current Service Term F5 Silverline - DDoS Protection Service Monthly Uptime Percentage or Performance Standard Service Credit Service Outage greater than 60 consecutive seconds 2 days added as an extension to the current Service Term Service Outage greater than 60 consecutive minutes 5 days added as an extension to the current Service Term Service Outage greater than 24 consecutive hours 10 days added as an extension to the current Service Term Time to Notify (TTN): 15 minutes 1 day added as an extension to the current Service Term Time to Mitigate (TTM): 15 minutes 1 day added as an extension to the current Service Term Initial Incident Response: 15 minutes 1 day added as an extension to the current Service Term Support Escalation Time: 15 minutes 1 day added as an extension to the current Service Term Distributed Cloud: Authentication Intelligence, Aggregator Management, Client-Side Defense, Account Protection, Bot Defense (Managed Service), and Bot Defense (Self Service) Monthly Uptime Percentage or Performance Standard Service Credit

Applicable Service Credits. If we fail to provide the Monthly Uptime Percentage or Performance Standard, you will be entitled to apply for the applicable Service Credit described below. F5 Cloud Services (DNS, DNS Load Balancer, and Essential App Protect) Monthly Uptime Percentage or Performance Standard Service Credit Less than 99.9% but greater than 99.0% 10% reduction in your monthly fees Less than 99.0% 30% reduction in your monthly fees F5 Silverline - Web Application Firewall (WAF) Service Monthly Uptime Percentage or Performance Standard Service Credit Service Outage greater than 60 consecutive seconds 2 days added as an extension to the current Service Term Service Outage greater than 60 consecutive minutes 5 days added as an extension to the current Service Term Service Outage greater than 24 consecutive hours 10 days added as an extension to the current Service Term Initial Incident Response: 15 minutes 1 day added as an extension to the current Service Term F5 Silverline ʹShape – Shape Defense Service Monthly Uptime Percentage or Performance Standard Service Credit Service Outage greater than 60 consecutive seconds 2 days added as an extension to the current Service Term Service Outage greater than 60 consecutive minutes 5 days added as an extension to the current Service Term Service Outage greater than 24 consecutive hours 10 days added as an extension to the current Service Term Initial Incident Response: 15 minutes 1 day added as an extension to the current Service Term F5 Silverline - DDoS Protection Service Monthly Uptime Percentage or Performance Standard Service Credit Service Outage greater than 60 consecutive seconds 2 days added as an extension to the current Service Term Service Outage greater than 60 consecutive minutes 5 days added as an extension to the current Service Term Service Outage greater than 24 consecutive hours 10 days added as an extension to the current Service Term Time to Notify (TTN): 15 minutes 1 day added as an extension to the current Service Term Time to Mitigate (TTM): 15 minutes 1 day added as an extension to the current Service Term Initial Incident Response: 15 minutes 1 day added as an extension to the current Service Term Support Escalation Time: 15 minutes 1 day added as an extension to the current Service Term Distributed Cloud: Authentication Intelligence, Aggregator Management, Client-Side Defense, Account Protection, Bot Defense (Managed Service), and Bot Defense (Self Service) Monthly Uptime Percentage or Performance Standard Service Credit

Applicable Service Credits. If we fail to provide the Monthly Uptime Percentage or Performance Standard, you will be entitled to apply for the applicable Service Credit described below. F5 Cloud Services (DNS, DNS Load Balancer, and Essential App Protect) Monthly Uptime Percentage or Performance Standard Service Credit Less than 99.9% but greater than 99.0% 10% reduction in your monthly fees Less than 99.0% 30% reduction in your monthly fees F5 Silverline - Web Application Firewall (WAF) Service Monthly Uptime Percentage Service Credit or Performance Standard Service Credit Service Outage greater than 60 consecutive seconds 2 days added as an extension to the current Service Term Service Outage greater than 60 consecutive minutes 5 days added as an extension to the current Service Term Service Outage greater than 24 consecutive hours 10 days added as an extension to the current Service Term Initial Incident Response: 15 minutes 1 day added as an extension to the current Service Term F5 Silverline ʹShape – Shape Defense Service Monthly Uptime Percentage or Performance Standard Service Credit Service Outage greater than 60 consecutive seconds 2 days added as an extension to the current Service Term Service Outage greater than 60 consecutive minutes 5 days added as an extension to the current Service Term Service Outage greater than 24 consecutive hours 10 days added as an extension to the current Service Term Initial Incident Response: 15 minutes 1 day added as an extension to the current Service Term F5 Silverline - DDoS Protection Service Monthly Uptime Percentage or Performance Standard Service Credit Service Outage greater than 60 consecutive seconds 2 days added as an extension to the current Service Term Service Outage greater than 60 consecutive minutes 5 days added as an extension to the current Service Term Service Outage greater than 24 consecutive hours 10 days added as an extension to the current Service Term Time to Notify (TTN): 15 minutes 1 day added as an extension to the current Service Term Time to Mitigate (TTM): 15 minutes 1 day added as an extension to the current Service Term Initial Incident Response: 15 minutes 1 day added as an extension to the current Service Term Support Escalation Time: 15 minutes 1 day added as an extension to the current Service Term Distributed Cloud: Authentication Intelligence, Aggregator Management, Client-Side Defense, Account Protection, Bot Defense (Managed Service), and Bot Defense (Self Service) Monthly Uptime Percentage or Performance Standard Service Credit