API Response Time. The API response time for at least 95% of all transactions processed by PassFort as part of the Services, excluding any request that includes a call relating to Integrated Modules, during each calendar month shall be 1 second or less. If the API response time during any calendar month does not satisfy this requirement, PassFort shall credit the Client an amount equal to 5% of 1/12 of the annual fee for each such month. The parties acknowledge that each such credit is a genuine pre-estimate of the loss likely to be suffered by the Client and not a penalty.
Appears in 3 contracts
Sources: Service Level Agreement, Service Level Agreement, Service Level Agreement