Common use of Agent Training Clause in Contracts

Agent Training. Training is available subject to additional fees and expenses. As set forth in the applicable Services Order, Licensor will provide initial user training to Customer’s trainer and administrative Agents. Classroom or in- person training shall be conducted at a mutually acceptable location and date. Customer will cause one or more of its employees to attend “Train the Trainer” training prior to the planned Provisioning Date. Thereafter, Customer’s trainer will conduct user training for Customer’s Agents that are expected to commence use of the Genesys Cloud Services as of the planned Provisioning Date. Following the planned Provisioning Date, Customer’s trainer will provide user training on an ongoing basis to enable Customer’s Agents continued use and understand the functionality of the Genesys Cloud Services as appropriate for the Agents’ areas of responsibility.

Agent Training. Training is available subject to additional fees and expenses. As set forth in the applicable Services Order, Licensor Genesys will provide initial user training to Customer’s trainer and administrative Agents. Classroom or in- in-person training shall be conducted at a mutually acceptable location and date. Customer will cause one or more of its employees to attend “Train the Trainer” training prior to the planned Provisioning Date. Thereafter, Customer’s trainer will conduct user training for Customer’s Agents that are expected to commence use of the Genesys Cloud Services as of the planned Provisioning Date. Following the planned Provisioning Date, Customer’s trainer will provide user training on an ongoing basis to enable Customer’s Agents continued use and understand the functionality of the Genesys Cloud Services as appropriate for the Agents’ areas of responsibility.